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Key Account Manager - Warehousing Solutions
Posted 14 days 13 hours ago by Pertemps Birmingham Industrial
£55,000 Annual
Permanent
Not Specified
Transport & Logistics Jobs
Birmingham, United Kingdom
Job Description
Are you an established Key Account Manager that has experienced in 3PL and warehousing solutions? With a focus on consumer products the company houses some major brands. The company actively promotes within, gives clear and defined goals and helps employees fulfil their true potential? If so, we have the pleasure of recruiting for a leading Ecommerce warehousing and distribution business .The company houses some major brands in the and are a genuine leader in their field. With an established story to tell the company is growing at a rapid rate and this newly created role is all about client engagement , whilst understanding logistics and supply chain operations.You will have the opportunity to be responsible for the delivery and development of new service solutions for existing clients and new business wins. You will have proven experience in providing consistently excellent customer service to clients, as well as clearly communicate client requirements and goals within the business to obtain support, resources and to ensure the quality-of-service delivery.Your key duties will encompass:
- Project Management - managing large scale new business introductions or significant client projects.
- Performance & Service Quality - SLA adherence, KPI variance and Satisfaction Surveys
- Change Control - Managing changes in scope through the critical pilot phase and ongoing as the solution evolves
- Continuous Improvement - Identifying and presenting initiatives to improve the customer experience and or reduce costs.
- Attention to detail and a methodical approach
- Ability to work on own initiative and manage time effectively, including meeting deadlines/achieving targets
- Excellent 'people skills', for working with a range of colleagues and clients; Strong listening and questioning skills
- Ability to identify and convert new business opportunities
- Promptly respond to queries, ensure promises are kept and expectations are managed
- Problem solving skills with critically thinking
Pertemps Birmingham Industrial
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