Jira Administrator

Established over 30 years ago here at Lifeplus our mission is to be the world leader in holistic wellbeing by helping millions of people to unlock the wellness within them.

We manufacture and distribute high quality nutritional supplements directly to our customers all over the world. We are proud to have a team of enthusiastic customers and colleagues who are all dedicated to creating a legacy of wellbeing.

At Lifeplus we celebrate and embrace diversity and we believe that our success comes from creating a caring and fun community.

Job Purpose:

As a Jira Administrator, you will play a key part in our adoption of JIRA cloud from legacy Jira on-premise; ensuring our Jira environment is optimised for success. You will work closely with business groups to support, gather requirements, improve processes, and troubleshoot system issues.

We're looking for a forward-thinking individual to drive improvements and efficiencies in the adoption of JIRA cloud across Lifeplus as we move away from JIRA on-premise for IT teams as well as the Change Management Office. You will engage with teams across all business groups, finding opportunities to educate, support, promote consistency, embed new features & methodologies; ultimately enabling Lifeplus teams to do great things! Leveraging our 365 platform wherever possible through integrations is key.

The role will include but is not limited to:
Provide ongoing user support and training for Jira best practices to beginners as well as our more experienced users.
Collaborate with teams to gather requirements and improve processes.
Troubleshoot and resolve issues related to Jira functionality.
Supporting our change portfolio through configuring and maintaining Jira projects, workflows, and permissions across all change initiatives.
Creation of JIRA dashboards and reports for change initiatives and resource managers as well as support for reporting at the change portfolio level.
Guiding people across Lifeplus on how they can use Jira to meet their team's requirements.
Guiding our support team on how to address complicated requests and taking decisions to facilitate the right outcomes.
Documenting our configuration and change management.

Candidate Profile:
Proven experience in Jira administration.
Strong understanding and hands on experience of creation and maintenance of Jira workflows, dashboards, reports and permissions.
Excellent communication and problem-solving skills.
Ability to work collaboratively with teams.
Knowledge/experience in advanced search using Jira Query Language
Excellent communication skills; excel in establishing relationships, take pride in earning trust and building a reputation as a go-to person in the JIRA space.
Be able to create learning material, use Atlassian university /pre-created material and deliver user training.
Be able to collaborate across technical and non-technical teams, breaking down barriers to ensure people, requirements and commitments are aligned.
To have a background in configuring and administering Jira products.
To be analytical. Proactively seek opportunities, involve teams, design solutions, document processes, gain sign-off and collaborate effectively through to completion, showing superb attention to detail.
Have leadership skills. You are comfortable being the expert in the room and having others looking to you for technical direction and decisions.
Inquisitive. You welcome a challenge and question the status quo, striving to recommend and implement quality improvements.

Desired:
Working knowledge of SharePoint & Microsoft 365 platform; ability to create and maintain SharePoint configurations used by change initiatives and integrate JIRA products into 365platform areas where appropriate.
Experience of JIRA Product Discovery

The values you'll stand by:
Be generous with your knowledge, knowledge is only powerful if you share it with others.
Bring integrity, listen first and then speak.
Embrace transformation, be brave - it's easier to stick to what you know but we learn from our mistakes.
Have quality at the heart of what you do, always give your best and expect the same from others in return.

What we offer you:
Learning Hub : Enjoy flexible learning with access to a variety of in-house training programs tailored to your professional needs.
Employee Assistance Program (EAP) : Access professional support for mental well-being through our EAP system.
Monthly Products : Receive three complimentary Lifeplus nutritional and personal care products each month to support your well-being.
Exclusive Discounts : Benefit from special discounts at leading brands and retailers.
Mental Health First Aiders : Receive support from trained Mental Health First Aiders within the workplace.
Pension Scheme : Secure your future with our contributory pension scheme, offering up to 6% contributions.
Holiday Flexibility : Gain the freedom to buy or sell holiday days to suit your needs.
Gym Membership Savings : Stay fit with discounts on gym memberships.
Health and Wellness : Take advantage of our contributory hospital and health cash plan.
Cycle2Work Scheme : Promote a healthy lifestyle and reduce your carbon footprint with our Cycle2Work scheme.
Eye Care Vouchers : Keep your vision sharp with our eye care vouchers.
Life Assurance : Enjoy peace of mind with our comprehensive life assurance plan.

Additional offerings:
Complimentary tea and coffee to keep you refreshed throughout the day.
Enjoy fresh fruit, readily available within our breakout spaces.
Access to Lifeplus products as needed, supporting your personal wellness.
Experience the flexibility of our hybrid working model, with only one day per month required in the office.
Annual social event to connect and celebrate with colleagues at our social get-together, fostering a sense of community and fun.

Hours and Days:
Monday to Friday, 37.5 hours per week

Location:
Lifeplus House, Little End Road, St Neots, PE19 8JH
Hybrid working: 1 to 2 days per week in the office

The responsibilities and attributes listed above is indicative it is not exhaustive and is not designed to limit or inhibit the way we work or how the role develops. This is intended to be a fluid document and indicates how we currently see the role.
Please note: The successful applicant will be required to undertake a criminal record check.
Please advise us in advance if you have any special requirements if you are asked to attend an interview.

Job Type: Full-time

Pay: £55,000.00-£60,000.00 per year

Schedule:
Day shift
Monday to Friday

Ability to commute/relocate:
St. Neots PE19 8JH: reliably commute or plan to relocate before starting work (required)

Experience:
JIRA administration: 2 years (required)
in advanced search using Jira Query Language: 2 years (required)

Work authorisation:
United Kingdom (required)

Work Location: Hybrid remote in St. Neots PE19 8JH