ITSM Administrator (ITIL)

ITSM Administrator (ITIL) - Permanent - London (hybrid) - £60,000 per annum

An exciting new opportunity has become available for an ITSM Administrator (ITIL) to come on board working for a leading law firm in London on permanent basis.

Responsible for the management of a hosted ITSM solution
Oversight of system updates, management of transitions from development, staging to production environments, and the implementation of stakeholder requirements
Co-ordinate the deployment from development, staging and production environments
Lead user focus sessions to gather feedback and understand user need
Maintain a strong relationship with the solution provider
Propose and implement system improvements to enhance functionality and the user experience
Identify opportunities for automation to streamline processes
Report to the Service Desk Manager and be assisted and guided by the Incident and Problem Management Specialist and Customer Experience Business Partner
ITIL certified to Practice Manager level.
Experience in administering and developing Ivanti Cherwell or Neurons.
Expertise in ITSM platforms and understanding of hosted solutions.
Proficiency in ITIL frameworks and their application within ITSM
Strong knowledge of ITIL and ITSM principles

ITSM Administrator (ITIL) - Permanent - London (hybrid) - £60,000 per annum

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business