ITSM Administrator - Nottingham/remote

ITSM Administrator - Nottingham/Remote - Temp to perm - Inside IR35

We are seeking a dedicated and experienced ITSM Administrator to lead the implementation, administration, and development of my clients new ITSM/PSA solution. The successful candidate will be responsible for ensuring the smooth deployment and ongoing management of the system, driving continuous improvement, and aligning the solution with business objectives.

Key Responsibilities:

• Implementation: Lead the end-to-end implementation of the HALO PSA solution, ensuring timely and successful deployment.
• Administration: Oversee the day-to-day administration of the HALO PSA system, including user management, configuration and integrations
• Development: Identify opportunities for system enhancements and work with stakeholders to develop and implement new features and functionalities.
• Onboard New Customers: Work with internal and external stakeholders to onboard new customers, including configuring integrations with any customer systems
• Training and Support: Provide training and support to users, ensuring they are proficient in using the HALO PSA system.
• Integration: Experience configuring and implementing custom integrations with 3rd Party Systems through API's
• Reporting: Help Management teams create reports and dashboards to monitor services that are being delivered to our customers
• Vendor Management: In conjunction with Senior Management, liaise with the vendor to ensure service levels are met and address any issues that arise.
• Documentation: Maintain comprehensive documentation of system configurations, processes, and procedures.

If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application.

If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.

If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.