IT Trainer, Global Law Firm, London, Hybrid Role

IT Trainer, Global Law Firm, London, Hybrid Role

About the Role

Are you an IT Trainer with a professional services or legal background who inspires confidence and positivity?

Join this growing, people-centric, International Law Firm as an IT Trainer based in the London office. You'll work closely with the team of trainers, and the London-based Global IT Training Manager, across London, Singapore, and New York to deliver outstanding IT training and support for all lawyers and business support staff.

Training sessions are well-attended by the user community.

Key Responsibilities

• Training Delivery: Facilitate IT training in various formats-classroom, remote, desk-side, and one-on-one sessions. Conduct regular floor-walks to provide on-the-spot assistance.

• Training Development: Work with the team to evolve IT training services through new training tools and methods.

• Learning Management System (LMS): Maintain and update the LMS with handouts, eLearning modules, and schedules.

• Engagement & Analysis: Build strong relationships across teams, promote IT training, and identify training gaps through workshops, surveys, and gap analysis.

• Content Creation: Design new training courses and develop comprehensive training materials.

• Scheduling & Attendance: Advertise courses, schedule sessions, and monitor attendance.

• Support for All Levels: Provide induction training for new hires, including partners, and assist staff in creating tailored "Personal IT Development Plans."

• Collaboration: Work with Service Desk and Systems teams to identify needs, resolve queries and enhance service delivery.

Your Expertise

• Expertise in Office 365 applications (Word, PowerPoint, Outlook, Excel, Teams, OneNote, OneDrive).

• Familiarity with Windows 10/11, iManage, and billing tools like Elite Webview/Elite 3E.

• Experience with tools like Storyline, Rise, Camtasia, Synthesia, and CRMs like InterAction.

• Skilled in PDF manipulation and iPhone applications.

• Certified by TAP/Microsoft Certified Trainer (MCT) or equivalent.

Working Environment

• Hours: 9:30 AM to 5:30 PM (flexibility required, open to alternative hours).

• Hybrid Work: 2-3 days in-office per week.

• Supportive Culture: Work within a people-centric, global team dedicated to quality, innovation, teamwork, and service excellence.

Apply now with your CV

IT Trainer, Global Law Firm, London, Hybrid Role