IT Technician

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

Create your journey at Amex GBT!

As a Neo IT Technician, you'll join our highly skilled IT Neo Team !

Neo is an online booking tool (OBT) as well as an expense tool for business travel through a SaaS deployment.

It allows a user to search and book a business trip in a user friendly and efficient web application. It gives him access to different transport modes and travel suppliers within the travel policy set by his company.

It then gives them the opportunity to claim additional expenses for reimbursement. This includes expenses captured from credit cards statements, OCR of receipts, and manually entered claims. The service allows to capture VAT, compute policies and reimbursement rules, and much more. Many of those data are either personal or sensitive, which means a strong commitment to secure principles and compliance to certifications such as PCI-DSS.

This richness of choice makes the functional part very exciting and the technical challenges even more attractive.

Our scrum teams are empowered to develop a leading product with some strong focus on usability, performance, and scalability in an international environment.

We're most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities.

We're excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application.

What You'll Do on a Typical Day

• Respond to user-reported issues via phone, email, or ticketing systems. Diagnose problems remotely or in-person and provide timely solutions
• Investigate and resolve issues such as slow computers, software crashes, or network problems.
• Keep records of IT procedures and troubleshooting steps to streamline future support efforts
• Manage IT assets by keeping the inventory up to date
• Collaborate with other IT staff to handle larger projects
• Stay updated on industry trends and emerging technologies to ensure the company remains current with best practices

What We're Looking For

• Proficiency in hardware and software troubleshooting
• Understanding of network protocols (TCP/IP, DNS, DHCP) and equipment
• Familiarity with operating systems like Windows, macOS, and Linux
• Strong problem-solving skills and the ability to work under pressure
• Excellent communication and customer service skills
• English: fluent (multicultural and international team)

What Technical Skills You'll Develop

• Windows 11, Windows Server (2016, 2019), MacOS, Linux
• RDP / Diag tools (TeamViewer, Wireshark, etc )
• Microsoft 365
• SCCM / Intune
• Network Protocols (TCP/IP, DNS, DHCP, and VPNs)
• PC and Laptop Assembly/Repair
• Powershell
• Best practices
• Asset management

Location

The Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

This role is for Klee Data Systems ("KDS" or the "Company"), a member of the American Express Global Business Travel family of companies.

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement .

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!