IT Support Team Leader

IT Support Team Leader

Derbyshire

Permanent

to £30,000 (DOE)

IT Support Team Leader needed for a permanent position in Derbyshire (approx 10 miles north of Derby ). Start ASAP in Spring 2025.

A fantastic opportunity for a hands-on IT Support Team Leader to manage a small team with an IT Support/Service Desk/Helpdesk environment.

Key experience + responsibilities will include:

• Managing/leading a small team of IT Technicians who provide day-to-day technical support for multiple sites across the UK.
• This is a 'hands-on' technical role, so you would also be responsible for managing IT service requests from end-users + resolving IT incidents to 1st/2nd line level.
• Escalating more complex issues to 2nd/3rd Line IT Support teams, and external 3rd party providers.
• Setting up end-user hardware using imaging and automated Device Management systems.
• Using IT Service Desk logging systems + Remote Support Tools.
• Supporting IT projects including software/hardware upgrades + rollouts.
• Technical Environment: Office 365, Windows, Active Directory, Mobile Devices (iPads/iPhones), Printers, TCP/IP, Networking, Fixed-Line (ADSL/Fibre/3G/4G).
• Full UK Driving Licence and own vehicle preferred.
• Benefits: Salary to £30k (DOE) + 25 days Holiday (+ BHs) + Pension + Life Assurance + BUPA Medical/Dental + Training & Professional Development + More.