IT Support Manager

Exciting Role for an IT Systems Manager Location commutable from Rushden, Thrapston, Raunds.Kettering, Northampton , Bedford, Huntingdon , Corby, Peterborough Salary £40,000 plus an excellent benefits package Are you ready to elevate your career in IT management? This role offers a unique blend of technical challenges and leadership responsibilities, perfect for a driven professional looking to make a significant impact. Professional Growth: Lead a dynamic IT/ERP team, managing day-to-day tasks, work levelling, and planning. Collaborate with the ERP Strategic Manager to develop and execute strategic plans. - Skill Enhancement: Engage in diverse tasks from troubleshooting technical issues to negotiating contracts for telecoms, mobiles, and maintenance. Your technical and managerial skills will be continuously honed. - Impactful Work: Provide IT support and assistance to two sites, ensuring seamless operations and contributing directly to the organisation's success. - Autonomy and Responsibility: Enjoy a high degree of autonomy, managing performance and development plans for your team, and making critical decisions on hardware purchases and configurations. Role Responsibilities: - Log and prioritise all incoming work on Jira, ensuring efficient workflow management. - Monitor and maintain servers, virtual machines, and network equipment to guarantee optimal performance. - Purchase and configure new hardware for users, liaising with suppliers and vendors to source the best options. - Assist with IT projects, implementations, and upgrades, bringing your hands-on approach to technical support. - Troubleshoot technical issues, resolving them promptly to minimise downtime. - Create and update process documentation, ensuring clarity and consistency. - Negotiate contracts for telecoms, mobiles, and maintenance, securing the best deals for the organisation. Candidate Profile: - Possess a Microsoft Server or Desktop Certification, showcasing your technical proficiency. - Demonstrate an analytical and logical approach to problem-solving, with the ability to seek out solutions independently. - Established experience in an IT admin/support role, with a hands-on approach to technical support and project implementation. - Strong written and verbal communication skills, coupled with high energy levels and self-motivation. - Proven ability to manage a small team, with good influencing skills at all levels and a drive for executing goals. This role is ideal for a dynamic and flexible individual ready to take on new challenges and lead a team to success. If you have the skills and experience required, this could be the perfect next step in your career.