IT Support Engineer

Technical Support Engineer

My Yorkshire based client is looking to recruit an experienced Technical Support Engineer to provide a first class support function to end users across multiple sites.

Working in a small team, the IT Support Technician will:

• Operate and manage the IT Helpdesk, triaging incoming tickets, undertaking diagnosis and resolution in line with predefined SLA's, escalating where appropriate.
• Provide a comprehensive second line support across hardware, software, networking and system access.
• Undertake hardware and software installation and maintenance.
• Undertake proactive maintenance and updates in order to mitigate risk.
• Undertake accurate documentation for IT processes, system configuration and user guides.
• Develop and update the knowledge base.
• Undertake continuous improvement, staying current with the latest technology trends and best practices.
• Assist in the training and onboarding of new starters.
• Provide project support for major IT projects, taking ownership of assigned tasks ensuring timely and successful completion.
• Take an interest in the learning and support of Business systems and Data - specifically SQL, Reporting and Enterprise applications.

Technically, the successful IT Support Analyst will possess the following:

• Experience supporting Microsoft Windows 10/11 and Server 2016 onwards
• Office 365 applications,
• Microsoft InTune
• Active Directory, Group Policies
• Hyper-V
• Backup technologies - ideally Veeam)
• IP Telephony (Avaya/RingCentral).
• Understanding of networking principles, including TCP/IP, DNS, DHCP, and VPN.
• Experience in managing wireless networks (Unifi)
• Wide Area Networking using SonicWall Firewalls
• Mimecast Security Solutions
• Dell Server Hardware
• HP Storage Area Networks (SAN)
• Artificial Intelligence - Co-Pilot
• SQL Server
• Power BI

This role will necessitate a current driving licence and a willingness to travel throughout the UK as required

In return, you will be offered an attractive salary and benefits package.