IT Support Apprentice

Employer description:We are on a transformation journey of our digital landscape, with investment in our IT provision, a new CTO onboard, focus on building a strong IT team. It is recognised that our digital landscape is a critical part of our overall business growth strategy. Our colleagues across the business are very receptive to improving our IT systems and highly motivated to embed improvements for collaborative success.

Overview: QA are working exclusively with Support Warehouse to recruit an IT Support Apprentice to help bolster their IT capabilities.

The IT Support Apprentice is responsible for handling all 1st line support, service requests and incidents. This relates to all technology, including: workstations, printers, software and cloud services. This role will interact will all areas of the business and building relationships with internal and external stakeholders is key.

Key Responsibilities:

• Act as 1st line support for the helpdesk, taking calls, logging tickets, providing basic troubleshooting and fault-finding tasks, then escalate as required - working with a senior to solve the issue
• Setting up/installing new equipment, software, hardware, peripherals, upgrades, and components
• Assisting with the diagnosis and resolution of basic PC, printer, peripheral and software faults
• Updating and creating knowledge base articles for both end users and IT staff
• Recording hardware assets on the IT Asset Register
• Decommissioning old hardware for recycling (WEEE compliance)
• Aid with the procurement of IT hardware
• Work as one Team, building collaborative relationships with internal and external stakeholder.

What we are looking for: Essential skills / qualities:

• You will have an understanding IT and Security policies as you will need to communicate to others as needed.
• Aim to strive for better - challenging how we do things and seeking to improve.
• Exceptional customer service focus - puts the customer at the heart of what they do.
• Capacity for taking initiative when needed - proactive approach to work and demonstrates the ability to problem solve.
• Personal resilience demonstrated through the effective management of difficult or more complex tickets/ issues - investigating and taking ownership of issues through to resolution.
• Focus on continuous improvement - curious about new developments and ideas in the wider IT arena.
• Good team working behaviours alongside the ability to work independently.
• Flexible approach to work with a focus on delivery to deadlines and high standards.

Entry requirements:

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information, please visit the UK ENIC website.

Salary: £18,000 per annum.

Working week: 9am to 5pm, Monday to Friday.

Hybrid working: This role must be office based for a minimum of 3 days per week, with some flexibility as required (note: during probation period, 5 days office working is expected).

Benefits

• Free Coffee (Coffee machine available)
• Regular team events
• Incentives
• Pinnacle building discount on food

Future prospects:90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!