IT Support Analyst

About Arup

Dedicated to sustainable development, Arup is a collective of designers, consultants and experts working globally.

At Arup you will have the opportunity to collaborate on ambitious projects - delivering remarkable outcomes for clients and communities, and to do socially useful work that has meaning.

Arup's purpose, shared values and collaborative approach has set it apart for over 75 years, and now is your opportunity to join.

Job Description:

AMS is the world's leading provider of Talent Acquisition and Management Services. Our contingent Workforce Solutions (CWS) service acts as an extension of our clients' recruitment team and provides professional interim and temporary resources. We partner with Arup to support contingent recruitment processes. On behalf of Arup, we are looking for an IT Support Analyst for a 12 Month contract based in London.

We are seeking a confident, proactive, and technically well-rounded IT Support Analyst to join our London office-the largest in our global network, supporting nearly 3,000 staff. You will be a dedicated IT support presence in this high-demand location, providing hands-on support across a wide range of technologies and user needs.

As a member of the Client Services team, you'll be expected to handle everything from frontline troubleshooting to hardware builds and network patching. This is a dynamic and people-facing role that requires excellent communication skills, a high degree of autonomy, and confidence in interacting with all levels of staff, including senior leadership.

Responsibilities of the Role:

• Deliver hands-on, in-person IT support across the office, including deskside and walk-up requests
• Troubleshoot and resolve hardware, software, and network issues
• Set up and build laptops, with experience using Autopilot for deployment
• Provide user support for Microsoft 365 suite, Microsoft Teams, and various engineering applications (including AutoCAD)
• Support the server room environment with basic patching, maintenance, and monitoring (3rd line will handle server-specific issues)
• Provide basic instruction to users and guide them in adopting new technologies
• Manage incidents and service requests via ServiceNow
• Ensure smooth onboarding and tech setup for new starters

Key Accountabilities, Skills & Experience:

• Proven experience in a hands-on IT support role (ideally in a similarly demanding environment)
• Strong troubleshooting skills for both hardware and software
• Experience supporting AutoCAD or similar engineering software
• Familiarity with Microsoft Autopilot and laptop provisioning processes
• Excellent working knowledge of Microsoft 365 and Teams
• Solid understanding of wireless networking and common connectivity issues
• ServiceNow experience (or similar ITSM platforms)
• Comfortable with light server room duties (patching, basic maintenance)
• Confident communicator with the ability to support and guide users at all levels, including senior leadership

About the Client:

Diversity at Arup

Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. Guided by its values and alignment with the UN Sustainable Development Goals, Arup creates and contributes to equitable spaces and systems, while cultivating a sense of belonging for all. Arup's internal employee networks support their inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion - creating a space for everyone to express themselves and make a positive difference.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and speak to one of our Sourcing Specialists.

AMS are committed to providing all our candidates with the opportunity to perform at their best throughout the recruitment process. Please let us know if you require any additional support or reasonable adjustments during the screening process and we will work with you and Arup to identify the best solution to meet your requirements.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.