IT Service Desk Support Analyst

IT Service Desk Analyst - Windows, Desktop, Network Config, MS SQL.

• up to £27,000 + training, benefits, career development
• Onsite/Hybrid in Eastleigh, Southampton, Hampshire
• Shift Work; 4 days-on, 4 days-off

We are looking for an experienced IT Service Desk Support Engineer who will help support internal systems in a Windows Desktop environment. The company deliver software services to a number of retailers with the top level expectations from the service desk team to help keep faults and problems to a minimal level.

Responsibilities

• Provide an IT help desk service for the company to obtain assistance with their IT issues.
• Be able to identify areas for improvement.
• Supporting performance and other IT related issues when they are called into the support desk team.
• Answer telephone, web and email inquiries to faults and problems relating to the customers IT needs.

To be considered for the role, you will need:

• A broad understanding of Infrastructure, specifically covering:
  • An understanding of systems management tools and platforms, remote access solutions, operational reporting tools and log management systems.
• An understanding of corporate systems including:
  • Email systems, preferably Office365,
  • Collaboration solutions such as SharePoint, Jira and Confluence,
  • Telephony systems and their network implications.

To be proactive and pragmatic and extremely detail orientated.

Useful Skills & Experience

• Understanding of ITIL processes and the provision of IT support services
• Microsoft Virtual Desktop
• Understanding of SQL Databases

This is a great time to join the business as they grow and evolve the business. You will benefit from training, personal development and support from a large and talented support team.

Please send your CV to (see below), or hit apply to upload your details.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.