IT Service Desk Manager

IT Service Desk Manager

Permanent

City of London

Leading Insurance Company

£63,000 - £68,000 + bonus + benefits

Insurance or financial service experience required

To work for a leading, global, blue-chip company based in the City of London office.

MUST HAVE MANAGEMENT EXPERIENCE.

Key responsibilites-

• Continuous development and improvement of IT Service Desk through proactive oversight and automation for:
• Service Desk Performance, MI reporting
• Incident and Request fulfilment
• Identify and Access Management, including application recertification and JML process
• User hardware provisioning
• Software Installs
• Asset tracking
• Licence management
• EUC (end user computing)
• Documentation management, such as:
• Policy ownership
• Process writing
• Procedure creations
• User training documentation
• IT Inductions
• Other responsibilities include:
• Supplier management, to ensure the effective resolution of all incidents, requests, problems etc.
• Resource Management including team meetings, 1:1, objective and performance management, rota etc.
• Oversight of the daily checks
• Oversee and manage projects, such as: PC updates, rollouts, hardware refreshes etc.
• Oversee and get involved in other ad hoc tasks or projects as they arise.

Key responsibilities-

• Be technically competent with good all-round knowledge of Windows 11, Office, Azure Entra, Azure Admin, Teams Admin, Exchange, SharePoint, Citrix, and printing technology.
• Have exposure to the following applications: OpenBox, Impact, DocoSoft, RMS, Workday, ProCede (ideal but not essential).
• Have experience supporting AV/Media support, Crestron technology, Signage Live (ideal but not essential).
• Have experience undertaking backups and restores.
• Have excellent interpersonal, verbal and written communication skills, be able to produce documentation (user guides, technical support docs) to a high standard.
• Be confident leading a small team, acting as an escalation/referral point where necessary.
• Have proven experience with implementing new practices and suggesting new ways of working to improve efficiencies.

IT Service Desk Manager

Permanent

City of London

Leading Insurance Company

£63,000 - £68,000 + bonus + benefits