IT Service Delivery Manager

Our client is looking for an IT Service Delivery Manager to lead the development and implementation of ITIL-based best practices. This role is ideal for someone with a proven track record of driving change and building IT service maturity within organisations with underdeveloped service capabilities. You will focus on reducing incidents, enhancing service quality, and establishing a structured and well-documented IT service management environment. Additionally, you will mentor and develop a dedicated IT team member to take over and manage the service once fully operational.

Hybrid working - 3 days in the office

Key skills & experience

• Proven success in IT service management, including IT service delivery, IT operations, and service improvement.
• Proven track record of transforming underdeveloped IT service environments into mature, stable, and high-performing service functions.
• Experience in implementing ITIL practices and leading IT service transformations in complex environments with diverse technology stacks.
• Strong knowledge of ITIL v3/v4 framework, with a focus on incident, problem, change, and service request management.
• Experience working with ITSM tools such as Manage Engine or similar.
• Excellent communication and stakeholder management skills, with the ability to influence and manage expectations at all organisational levels.
• Strong leadership and mentoring skills to guide and develop team members.

Certifications:

• ITIL Foundation Certification (v3/v4) is required. Advanced ITIL certifications are a plus.
• Additional relevant certifications (eg, PMP, Prince2, COBIT) are a plus.

This is a fantastic opportunity to lead and shape IT service transformation in a complex, dynamic environment. You will work alongside a talented team, helping to build a culture of continuous improvement. In return you 'll receive a competitive salary and benefits package.

This is an exciting challenge for someone passionate about creating best-in-class IT services and developing the next generation of IT leaders.

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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