IT Project Manager to lead ITSM projects

IT Project Manager to lead ITSM projects

(ITSM, CMBD, Jira, ITIL, Confluence, Safe, Agile, Waterfall, PMP)

Mission context:

IT Project Manager is responsible for planning, organizing, and implementing technical projects. Their role involves coordinating production releases, managing external partners and providing updates on project progress.

Main Tasks to execute:
Manages the complete life cycle of large-scale technical projects to secure the delivery on time, within budget, on scope and on quality
When applicable, builds a business case related to the delivery of the project
Develops a Project Management Plan covering project organization, roles and responsibilities, schedules, budget, risk and quality management aspects
Gathers, leads and motivates project team members. Ensures that the various discipline points of contact deliver to agreed targets
Manages and controls the engagement of the stakeholders
Develops a change/transition management plan to secure a smooth transition after the project implementation
Tracks and communicates project progress against defined plan, requirements, quality measures, standard processes and milestones
Organizes project steering meetings with directors and C-level members and ensures actions are defined executed
When required, initiates and manages the RFP process in close cooperation with the purchasing department and all other stakeholders
Secures the project integration across all areas (Customer Service, Sales, Communication ) in the organization
Maintains an exhaustive project documentation including the lessons learned in supporting complex Business project, is responsible to manage all the technical aspects of the project (infrastructure, access, IT partners coordination, performance, security, ), including the preparation of the Business Acceptance Phase
Manages and coordinates the delivery of external partners. Is responsible to follow the planning, quality and cost of the suppliers.
Coaches Solution Analysts by organizing ad-hoc sessions or coaching forums

Experience:

At least 5 year of experience in IT project Management (Safe/Agile and Waterfall project)
Experience in IT Service Management is recommended.

Knowledge

Expertise with Jira and Confluence
Experience in IT Service Management, ITIL and CMDB Project Management.
Very large Project Management expertise (PMP or similar certification is a strong asset)
Proven track record in large-scale transversal projects
Good business environment knowledge
Able to work in a fast-paced, high-challenging and quickly changing environment

Languages:
Fluent in English
French or Dutch is a plus