IT Product Analyst

Base Location: Havant or Reading

Salary: £580 per day

Working Pattern: 40 hours per week / Full time

Embark on a transformative career journey with SSE energy company, where innovation meets impact in the heart of the IT sector. As a pivotal player in our forward-thinking team, you'll harness cutting-edge technology to drive change and propel the UK towards its ambitious net-zero targets. Your expertise will not only shape the future of energy but also carve a sustainable world for generations to come. Join us and be at the forefront of the green revolution, where every line of code contributes to a cleaner, brighter future.

Key Responsibilities:

Develop product understanding of a multichannel contact centre solution (CCaaS) both on a functional and technical level. Also, develop deep understanding of the Customer Services connections process and user journeys

Make recommendations for developing new and existing products and keep up to date with product roadmaps and releases

Map and document interfaces and integrations between systems or products

Lead on work alongside the Product Owner to clarify user needs, to plan implementation and to answer queries through the development process as well as understanding and prioritising conflicting needs

Assess impacts and lead the design activities for business processes to accommodate the use of the solution

Plan, prioritise, manage, execute and evaluate analysis work across product lifecycle

Utilise software development lifecycle, refine product backlog, and build roadmaps

Oversee product development and configuration of solutions to be deployed

Build integration plans and test plans and support with the definitions of testing

Supervise testing schedules for completed systems or products

What do you need?

Experience working either as a Product Analyst, Systems Analyst, Technical Business Analyst, or similar role

Experience of a multichannel contact centre solution (CCaaS) such as Genesys Cloud, NICE CX One, Amazon Connect or Content Guru

Experience with Oracle CX SaaS products

Experience of Customer Services business processes

Excellent business acumen with the ability to make informed decisions based on cost/benefit analysis

What happens now?

After submitting your application for the Product Analyst role, we understand you're eager to hear back. We value your time and interest, and if your application is successful, you will be contacted directly by the team within 2 working days.

We appreciate your patience and look forward to the possibility of welcoming you aboard.

Guidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy.