IT Operations Engineer - Applications - Fixed Term Contract

IT Operations Engineer/3rd Line Application Support Engineer

My Leeds base client is looking to recruit an experienced IT Operations Engineer with expertise in Infrastructure, system security, cloud and virtualisation technologies. This is initially a 9 month fixed term position which may well extend.

As Support Engineer you will provide a 3rd Line Business Support function operating on an international basis.

The Operations Engineer will own and resolve incidents/problems, undertaking routine maintenance, administration and continuous improvement across the Applications landscape.

Liaising with Core IT Operations and 3rd Party Support Vendors, the Operations Engineer will:

• Work with the ServiceNow ticketing system on incident, change and problem tickets
• Cross skill multiple technologies to team colleagues across the business
• Liaise with systems development staff and software suppliers on the development of system enhancements
• Monitor applications across cloud, Azure and on premise
• Undertake system documentation using required standards, methods and tools
• Mitigate risk and undertake problem solving, root cause analysis

Technically, the Applications Support Engineer will be able to demonstrate the following:

• An understanding of Agile and DevOps
• Proficiency in CRM Applications including InterAction, Vuture and/or Poppulo
• Proficiency in configuration management
• Understanding of Intapp
• RelativelyOne e-discovery
• MS SQL, PowerBI and SSRS
• Endpoint and server security

In return, you will be offered an attractive salary and benefits package.
Please send your CV for immediate consideration.