IT Assistant

IT Assistant
Watford- Onsite Monday- Friday
Working hours 8-4.30pm

We are working with an exciting wellness brand based in Watford who are looking for an IT Assistant to join the team. This position offers an excellent opportunity for a motivated and enthusiastic individual to further develop their career in IT. The role provides exposure to a wide range of IT operations and support functions within a dynamic business environment.

Overview:
The IT Assistant will support a range of IT functions and serve as the primary on-site contact for day-to-day IT needs. The position is office-based across two sites in Watford, with occasional remote support responsibilities for additional locations.

Key Responsibilities:

• Support IT management and administration teams with a variety of IT tasks including PC/laptop configuration, project support, routine systems tasks, and coordination with external printer technicians.
• Provide 1st and 2nd line IT support, including walk-ins, ad-hoc queries, and escalation to third-party providers when necessary.
• Cover IT responsibilities in the absence of other team members and escalate support issues as needed.
• Act as the primary IT contact on-site for all technical support and troubleshooting needs.
• Manage onboarding and offboarding processes including account setup and deactivation.
• Monitor hardware and software inventory, identifying shortages and placing orders as necessary.
• Maintain user accounts across various systems and ensure documentation reflects current procedures.
• Perform daily IT and cybersecurity checks, documenting outcomes and escalating concerns when needed.
• Create and maintain IT performance and helpdesk metrics using Excel and other reporting tools.
• Contribute to the maintenance and development of the organization's Intranet (SharePoint).
• Manage and monitor internal and external ticketing systems, ensuring timely resolution and accurate record keeping.
• Review and update IT policies and procedures to align with current practices.
• Flexibility to occasionally work evenings or weekends as required.

Requirements:

• Degree in Computer Science or related field- preferred
• Proven experience in an internal IT support role or similar position.
• Strong communication skills, both written and verbal.
• Excellent problem-solving and diagnostic abilities.
• Strong organizational and time-management capabilities.
• Ability to work independently using online resources and self-learning.
• Proactive approach to improving IT services and support delivery.
• Experience with Windows desktop/server operating systems, Active Directory, and Microsoft 365.
• Proficiency in Microsoft Word and Excel, including the ability to manage documentation and assist users.
• Solid understanding of cybersecurity principles and threat prevention.
• IT certifications (eg, Microsoft Certified Professional) are advantageous.
• A valid UK driving licence and access to a car is beneficial due to travel between local sites.

If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application. If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.

If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.