Leave us your email address and we'll send you all the new jobs according to your preferences.
IT 1st Line Support - Permanent - South West Essex - Onsite
Posted 13 hours 8 minutes ago by Robson Bale Ltd
IT 1st Line Support Engineer (On-site)
Location: South West Essex
Salary: Up to £25,000 per annum
Overview:
A fantastic opportunity has become available to join a leading IT Managed Service Provider as a 1st Line Support Engineer, working on-site in South West Essex. We are seeking a motivated and proactive individual who excels in providing top-tier technical support and exceptional customer service. This role is perfect for someone with experience in a fast-paced environment who is comfortable working to tight deadlines while maintaining high standards.
Role & Responsibilities:
- Respond to inbound support calls and emails, offering effective solutions.
- Log customer issues, queries, and requests in the internal ticketing system.
- Deliver 1st line technical support for Server, Network, and Desktop environments.
- Perform hardware configuration and software installations.
- Ensure adherence to internal and customer Service Level Agreements (SLAs), escalating issues when required.
- Maintain and create infrastructure documentation tailored to client-specific needs.
- Take full ownership of issues, ensuring they are resolved efficiently.
- Communicate effectively with clients to manage their expectations and provide regular updates.
Essential Skills & Experience:
- Previous experience in a similar IT support role.
- Experience working within a Managed Service Provider (MSP) environment.
- Strong knowledge of Active Directory, MS Windows, and Office 365.
- Proven ability to deliver high-quality customer service in a client-facing role.
- Confidence in working to and managing client SLAs.
- Experience supporting multi-site clients.
- Strong analytical and problem-solving skills, with the ability to work independently.
If you're ready to take on a challenging and rewarding role within a dynamic team, this could be the perfect opportunity for you!
Robson Bale Ltd
Related Jobs
Electrical Engineer
- £45,000 Annual
- London, United Kingdom
Installation Engineer
- £40,000 Annual
- London, City, United Kingdom, EC1A2
Audio Visual Service Engineer
- £220 - £250 Daily
- London, United Kingdom
Multi-Skilled Mechanical Engineer
- £35,000 Annual
- Yorkshire, Elland, United Kingdom, HX5 0
Installation Engineer
- £40,000 Annual
- London, United Kingdom