Infrastructure Analyst, Hardware Asset Management

Join us as an Infrastructure Analyst in Hardware Asset Management

• Hone your analytical skills as you provide support to ensure the operational health of the platform, covering all aspects of service, risk, cost and people
• You'll be supporting the platforms' operational stability and technology performance, including maintaining any system's utilities and tools provided by the platform
• This is an opportunity to learn a variety of new skills in a constantly evolving environment, working closely with feature teams to continuously enhance your development

As an Infrastructure Analyst, you'll be providing input to and supporting the team's activities to make sure that the platform integrity is maintained in line with technical roadmaps, while supporting change demands from domains or centres of excellence. You'll be supporting the delivery of a robust production management service for relevant infrastructure platforms.

In addition, you'll be contributing to the delivery of customer outcomes, innovation and early learning by contributing to test products and services to identify early on if they are viable and deliver the desired outcomes.

Your role will involve:

• Contributing to the platform risk culture, making sure that risks are discussed and understood at every step, and effectively collaborating to mitigate risk
• Contributing to the planning and execution of work within the platform and the timely servicing of feature development requests from cross platform initiatives, and supporting the delivery of regulatory reporting
• Participating and seeking out opportunities to simplify the platform infrastructure, architecture, services and customer solutions, guarding against introducing new complexity
• Supporting with planning and implementing the IT hardware asset life cycle strategy, advising purchasing, finance and platform teams in strategies for managing IT hardware assets
• Regularly reviewing the hardware assets to ensure accuracy and data quality
• Building relationships with platform, domain and relevant cross-domain stakeholders
• Making sure that controls are applied and constantly reviewed, primarily against SOX, to ensure full compliance to all our policies and regulatory obligations

To succeed in this role, you'll need to be a very capable communicator with the ability to communicate complex technical concepts clearly to colleagues, including management level. You'll need a solid background working in an Agile or DevOps environment with continuous delivery and continuous integration, along with the ability to analyse complex data using Microsoft Excel. Along with this, you'll have ITIL foundation as a minimum.

We'll also look to you to demonstrate:

• Proven track record within a hardware asset management team
• Experience with tools such as the ServiceNow platform
• Knowledge of HAM or HAMPRO in ServiceNow
• Knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment
• Experience of driving solutions from inception to implementation
• Good collaboration and stakeholder management skills