Individual Giving Manager (Supporter Retention)

Location: Hybrid working between the Aldgate, London office and home.

Are you passionate about developing personalised supporter journeys and stewardship plans? Do you have experience in delivering these across multiple channels specifically digital? We ve invested in our technical capabilities and how we communicate with our digital donors to improve engagement and lifetime value and we re looking for an exceptional Individual Giving Manager to develop and maximise our retention strategy and activities.

Asthma + Lung UK is the only charity in the UK fighting for everyone with a lung condition, aiming for a world where everyone can breathe with healthy lungs. We fund cutting-edge research, provide advice and support for the 12 million people who will get a lung condition during their lifetime. We also campaign for clean air and for better NHS diagnosis and treatment.

You will develop retention strategies and deliver plans across regular giving, lottery and cash supporters including developing and launching a mid-value programme. You will also manage the online shop. Using digital channels along with direct mail, SMS and telemarketing you will improve supporter loyalty and lifetime value. You will also manage one direct report, the Individual Giving Officer.

You will bring digital expertise and show how you work within a test and learn environment. You will demonstrate a supporter-led and evidence approach that is based on insight. You ll be creative and curious, looking internally and external for inspiration and ideas. You ll also be responsible for budget management and play a pivotal role in delivering ambitious targets in the Supporter Giving + Legacies team.

As well as a competitive salary, you ll enjoy a range of benefits including 30 days annual leave (plus bank holidays), membership of a health cash plan, employee assistance programme, cycle-to-work scheme, interest-free annual season Travelcard loan and pension scheme. This is a fantastic opportunity to join an organisation committed to being the driving force behind the transformation of lung health.