Income Officer

Income Officer

Bristol (with hybrid working)

About the Organisation

Our client is a social enterprise with a clear vision - to empower refugees and migrants in the UK to lead self-sufficient and ambitious lives. They bring together a diverse team of strategists and researchers, driven by their own lived experiences, to provide tailored integration services. Their mission goes beyond individual support; they actively challenge and disrupt the systems that perpetuate inequalities in society.

They are now looking for an Income Officer to join them on a full-time, permanent basis, working 37.5 hours per week.

The Benefits

- Salary of £25,749 per annum

- 25 days' annual leave, plus bank holidays

- Pension

- Flexible working

- Employee Recognition Programme

- Training and development opportunities

- Employee Assistance Programme

- Social gatherings and staff retreats

- A fully stocked staffroom!

This is an impactful opportunity for a compassionate social housing or housing sector professional with a track record of providing financial inclusion advice or tenant support to join our client's transformative and purpose-driven organisation.

Enjoying the flexibility of hybrid working, you will have the chance to forge a positive work/life balance, whilst developing your skills and taking advantage of a great range of training and development opportunities.

So, if you want to help shape a brighter future for communities across Bristol, read on and apply today!

The Role

As an Income Officer, you'll ensure the effective collection of rent and service charges from tenants.

Working with the Supported Services Team, you will help tenants sustain their tenancies through a supportive and proactive approach and ensure processes are in place to support tenants in meeting their financial needs.

You will focus on two key areas, Income Recovery, where you will collect amounts owed and identify potential losses of income, adopting an early intervention approach to prevent tenancy breakdown. You will also be involved in Arrears Prevention, providing support to tenants and ensuring they are aware of their responsibilities, as well as advising on actions they can take to avoid falling into arrears.

About You

To be considered as an Income Officer, you will need:

- Experience in the social housing sector

- Experience of working in a housing environment

- Experience of rent collection and arrears, void control, service charges and managing complaints

- Experience providing financial inclusion advice

- Experience providing support to tenants

- The ability to manage a caseload

- A commitment to customer care and equality and diversity principles

The closing date for this role is the 29th of November 2024.

Other organisations may call this role Social Housing Officer, Housing Income Officer, Rent Collection Officer, Rent Accounts Officer, Income Management Officer, Tenancy Income Officer, Housing Finance Officer, or Housing Support Officer.

Webrecruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you want to make a meaningful impact as an Income Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.