Implementation Manager

About the role

The Implementation Manager has primary responsibility for the management, motivation and quality of the Moorepay Implementation team. The team are responsible for the effective build, data load and activation of the Payroll & HR software element of Moorepay products and services. The Implementation Manager will act as an escalation point for customers and will work closely with other Implementation Managers and the PMO function.

As Implementation Manager you'll lead and influence the Implementation Services team to meet the challenges of a fast-paced, target driven Implementation department. You'll own, write and maintain processes to ensure the most efficient implementation of our various products with timely delivery, accuracy and legislative compliance a key focus.

The role requires interaction with clients, colleagues and third parties up to board level, so you'll be a strong communicator with excellent negotiation skills. It is imperative that the customer journey and experience is placed at the heart of every interaction with the Implementation team.

Key responsibilities include:

• Providing business transformation experience and expertise, including enabling change and mobilisation that supports improving our customer experience.
• Managing and overseeing the delivery of implementation projects in a timely manner, meeting deadlines, timelines and service quality.
• Providing continuous improvement of customer, operational and financial metrics to ensure progress capture and data-led decisions are made.
• Management of Implementation Consultants, including skills building, personal development and day-to-day management.
• Aligning programmes to strategic focus areas while ensuring continual improvement to increase efficiency, consistency and delivery.
• Creating, leading and implementing a customer experience improvement plan.
• Accountability for revenue and costs associated to the department.

Skills & experience

• Progressive leadership experience (circa 3 years+) within an operations organisation, with in-depth experience of how to deliver exceptional customer experience.
• Significant experience in implementing payroll and HR systems and services.
• Excellent knowledge of payroll legislation.
• Significant experience of leading teams and delivering turnaround in performance.
• Exceptional and demonstrable communication skills.
• Strong relationship building skills, including experience bringing together diverse groups of stakeholders and helping them to work through to common solutions that meet client needs.
• Strong influencing and negotiation skills.
• Ability to work cross-functionally within organisations.
• Client focused with ability to listen, learn and articulate requirements.
• Efficient multi-tasking with strong organisational skills and the ability to think both strategically and tactically at the right time.
• Building and running innovative, efficient and effective operating mechanisms.
• Excellent analytical, project management and planning skills with the ability to learn quickly.

Benefits & culture

Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Farnborough and Kochi (India). We're passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself!

To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.

Here's what you'll gain if you join our team:

• A career packed with opportunity, in a stable and growing company.
• A comprehensive programme of learning and development.
• Competitive base salary.
• 25 days annual leave, with the opportunity to buy more. You'll even get your birthday off as well!
• Private medical insurance.
• Life assurance 4x salary.
• Enhanced pension with up to 8.5% employer contributions.
• A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.