ICT Field Services Engineer

At Birmingham Hospice, our teams are committed to improving the quality of life for people living with life-limiting conditions and supporting their families and loved ones during one of the most challenging periods they ll ever face.

Within the ICT team, we aim to ensure that our organisation and our colleagues can work capably and efficiently. Our perfect colleague should have a wealth of knowledge spanning various technologies and ability to use these skills to track, troubleshoot and deliver five-star solutions, while meeting SLAs.

You'll be on the move traveling across the city to shops, hospices, and homes to deliver hands-on, face-to-face IT support and therefore, this role requires flexibility, including occasional flexibility in working hours required to support some of our colleagues and work locations.

From managing field service tickets end-to-end, to optimising network and server maintenance, you'll ensure seamless tech operations. You'll collaborate with fellow professionals to refine troubleshooting processes, document key activities, and keep our systems running smoothly, and provide accurate insights and solutions to drive continuous improvement, growth and efficiencies in our service.

If you re keen on the varied nature of the role, and if developing over time through our development resources and peer learning aligns with your own personal growth mindset, we d love you to apply.

The following qualities/experience are essential:

Advanced in-depth Windows 11 & Office 365 knowledge

An independent, self-starter who consistently demonstrates a strong and productive work ethic, the utmost professionalism, and excellent communication skills.

Demonstrable face to face and remote customer relationship skills and experience.

Strong customer and delivery focus, with a desire to meet and exceed customer expectations.

A highly collaborative and supportive approach and committed to teamwork at the highest level, to help others succeed, striving for achievements at personal, team and organisation levels.

Capable of learning and adopting new skills and knowledge, and ability to pick up on technical and business challenges quickly.

Desire to learn IT Infrastructure Domain knowledge/ expand current knowledge and expertise.

Full, valid UK Driving Licence

To view the full job description for this role and to apply for this vacancy please visit our vacancies portal on our website.i