HR Shared Services Team Lead

HR Shared Services Team Lead - Glasgow (Hybrid, 3 days a week in office) - FTC

Role

You will be a HR Shared Services Team Lead on a fixed term basis, to guide and manage members and support the continuous development of the HR Shared Services Centre.

• Assisting the HRSS Manager to continuously develop the HRSS Centre adhering to compliance
• Overseeing the customer focussed administrative and operational functions that meets SLA's and KPI's
• Championing the work of the team to ensure efficiency and quality in the delivery of the HRSSC
• Overseeing requests that are logged and checking work of the team to ensure it is to the expected standard
• Providing training to the team on systems, policies and procedures as required
• Effectively dealing with any queries escalated to your attention, and ensuring any issues are dealt with in a professional manner
• Assisting all customers in a positive, friendly and professional manner, to ensure all enquiries are dealt with in an efficient and effective manner
• Supporting all staff designated to your responsibility, to achieve the targets and performance standards expected of the team
• Motivating your team through regular 1:1's and identifying training needs by setting clearly defined objectives
• Regularly seeking feedback from stakeholders on the performance and productivity of the HRSSC to ensure that standards are being met and issues dealt with
• Undertaking other duties, training, or hours of work as may be reasonably required, and which are consistent with the levels of responsibility of this role

Skills/experience

• Must be used to working in a fast-paced environment
• High-volume, heavy HR admin
• Excellent working environment and teams, potential future prospects
• Experience of managing a team and able to demonstrate achievement of performance and efficiencies through coaching and people development - desirable not essential
• Experience of working in a customer focused environment, ideally working to SLA's
• Good level understanding of HR matters, process and procedure together with knowledge of statutory requirements
• Can do, proactive and positive attitude with the ability to motivate self
• Excellent attention to detail and able to analyse data and people information
• Excellent interpersonal skills and ability to build effective, collaborative relationships with the HRSS team and wider colleagues across the business
• Good organisation and prioritisation skills with the flexibility to adapt to changing priorities
• Comply with Data Protection and General Data Protections Regulations (GDPR) and ensure the security of employee information in accordance with legislation and best practice
• Good IT skills, including proficiency in HR systems and Microsoft Office

Desirable

• Management/Team Leadership experience
• Experience of processing Subject Access Requests
• Experience of working in an HR Shared Services environment
• CIPD qualification