HR Operations Assistant

Are you looking for an exciting, fast paced role contributing to the effective delivery of transactional HR services ? Is so, we'd love to hear from you!

About the Team

The People and Capability Team provide services in Recruitment, Onboarding, HR Policy, Employee Lifecycle Processing, Workforce Planning, Case Work, HR Business Partnering, Pay and Reward, Learning and Development, Pensions and People Strategy to name a few! This is a fantastic opportunity to develop HR operational experience and at an exciting time, as we embark on a project to transform our services, making use of innovation and technology!

About the Job

As an HR Operations Assistant, you will contribute to the effective delivery of transactional HR services in our Employee Lifecycle Team processing; ministerial change, staff exit, family leave, outbound loan and secondment, change to working hours and pension requests, in line with HR policy and procedures and payroll deadlines. The team are the first point of contact for HR queries and have an excellent reputation for providing outstanding levels of service, supporting each other through regular contact and knowledge sharing.

In this role, you will:

• Develop knowledge handling and processing HR requests effectively and keep skills up to date in line with emerging changes.
• Process HR requests compliantly in line with HR policy and procedures, escalating challenging cases when required.
• Effectively organise work activity to ensure HR requests are processed in accordance with payroll deadlines and query response times.
• Manage customer expectations, as part of providing an outstanding customer service.
• Accurately update HR systems and pay instructions with people data in line with operating procedures.
• Foster strong relationships and work collaboratively with colleagues in wider service teams to achieve positive service outcomes.

About You

You will be able to organise a high volume of work activity and deliver it to a service standard.

You will proactively learn new skills and challenge yourself to become more effective in your role.

You will draw upon relevant information to support effective decisions.

Some of the Benefits our people love!

• 25 days annual leave (rising to 30 after 5 years), plus 8 public holidays and the King's birthday (unless you have a legacy arrangement as an existing Civil Servant). Additionally, we operate flexitime systems, allowing employees to take up to an additional 2 days off each month
• Flexible working patterns (part-time, job-share, condensed hours)
• Generous parental and adoption leave packages
• Access to a generous Defined Benefit pension scheme with employer contributions of 28%
• Access to a cycle-to-work salary sacrifice scheme and season ticket advances
• A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity

For more information about the role and how to apply, please follow the apply link.

If you need any reasonable adjustments to take part in the selection process, please tell us about this in your online application form, or speak to the recruitment team at