Housing Assistant

Are you looking for a career move where you can use your supported housing experience and customer service skills to help create homes and schemes that we can all be proud of? Join us as a Housing Assistant.

At Sapphire Independent Housing we are on an exciting journey. We have grown the business, expanded and diversified so that we can deliver much needed accommodation and services in London and Hertsmere.

Now we re seeking a Housing Assistant to deliver a responsive and proactive housing management service at Conway House, our male supported needs hostel in Camden as well as contributing to initiatives that enhance our services for tenants and residents in permanent and temporary accommodation.

You ll be expected to provide a customer focused letting service to all prospective and new tenants and to liaise with tenants on housing management issues. Your responsibilities will range from reception and office admin duties to housing management functions, including rent collection. This will include managing post and visitors, overseeing all contractors coming into the building, dealing with emergency situations and liaising with the team to ensure all tasks are covered and completed.

We re looking for:

• Proven experience in supported housing, with knowledge of welfare benefits, rent collection and identifying maintenance/repair issues.
• Proven experience in customer service and handling complaints.
• Experience of IT systems and Microsoft Office applications.
• Experience of administration and office systems.
• Good standard of education, with ability to communicate effectively, verbally and in writing.
• Ability to organise and prioritise your work, to meet deadlines and targets.
• The flexibility to work in a small team in a small organisation, with team spirit, good judgement and practical problem solving.
• Understanding of working in a diverse environment.

This is an excellent opportunity to join an Investors in People Gold employer a supportive business that encourages employee development and growth from within.

We offer a generous benefits package including interest free season ticket and bike loan scheme, private health and life insurance.

Appointments are subject to Sapphire Independent Housing receiving an enhanced DBS check which we consider acceptable.

Sapphire is a charitable registered housing provider. We welcome all applications and value diversity in our workforce.

To apply, please email your CV and Supporting Statement via the apply button.

Closing date: 14th March 2025

Interview: During week commencing 17th March 2025