Hotel Receptionist

Hotel Receptionist

Want to work at one of the most magnificent hotels in Devon?

We are looking for a receptionist to develop their career further by joining a wonderful team of individuals here at Burgh Island! This hotel is an iconic landmark and retreat on a wildly beautiful and secluded tidal Island. A career at Burgh Island is unique and not for the faint-hearted. Island life brings with it several challenges in terms of location and working hours.

Live-in accommodation is available, subject to availability. This starts at £25.00 per week in a shared room)

F/T: 40 Hours per week

Salary: £23795.00

Requirements for the role:

Manage check in and check out process.

Answer the phone, take reservations and deal with any enquiries.

Prepare catering list with important information and making sure kitchen and front of house are aware.

Prepare daily reports as required.

Manage guest payments, invoices, and receipts.

Reconcile petty cash.

Manage comprehensive hand over to following shift.

Help guests with local enquiries, bookings, tickets, and travel arrangements.

Report maintenance items to the maintenance logbook.

Responsible for all health & safety during shift.

Prepare welcome drinks for arriving guests.

All future deposits are processed and recorded.

All pre-charges are processed and recorded.

Responsible for guest security and ensuring their belongings are labelled correctly.

Assist front of house as necessary

Ensure all allergies/intolerances are clearly marked on the catering list and that the F&B team is aware of it.

General duties:

Assist with other functions as necessary.

Maintain register of visiting maintenance/service companies.

Report accidents or incidents promptly and correctly.

Be vigilant and report any suspicious behaviour in or around the hotel.

Handle emergencies if necessary, during shift.

Comply with all Reception related SOP'S.

You are expected to be presentable at all times.

Make sure there is always someone at the reception at all operational times.

On top of a competitive salary, we offer an excellent benefits package which includes.

- Employee Assistance Programme

- Service Charge - Equal share pro-rated according to contracted hours.

- Bonus Scheme - Eligible after successful completion of 3-month probation period

- Pension

- Meals on duty provided (Brunch and Dinner)

- Accommodation - Subject to availability

- Staff shopping system for those in accommodation with a local convenience store.

- Discounted rates with the local taxi company

- Apprenticeships via HIT Training available

- WSET courses available

- 50% Employee Discount on Food

- 25% Employee Discount on beer, wine and soft drinks

- 1 Free night B&B in any Inn-Telligence managed property after 1 year employment

- 2 Free nights B&B in any Inn-Telligence managed property after 2 or more years employment

- Free use of hotel paddleboards and kayaks (subject to availability)