Host/Hostess - Liverpool Street, London

Host/Hostess - Liverpool Street, London

Contract Type: Permanent - Minimum 30 hours per week (Shifts falling between 10am and 11pm)

As a Host/Hostess you will be the first and last point of contact with guests at the restaurant and responsible for greeting, seating, and saying goodbye to guests as well as maintaining the flow of the restaurant during service. A Host diligently and efficiently manages reservations and seating in Eataly's restaurants. You will be assigned to one of our restaurants as your main point of work but will have the opportunity to support across the other outlets to further your knowledge.

Eataly London is home to three restaurants all focused on providing high quality Italian food:

• A traditional Italian grill restaurant - Terra.
• A classic, high quality, casual Italian - Pasta + Pizza.
• A seasonal outdoor restaurant - Aperol Spritzeria Terrazza Eataly (open April to October)

THE PERKS OF BEING AN 'EATALIAN'

• Tronc Scheme.
• 30-day holiday allowance that increases with the length of service (pro-rata).
• Free meal on shift.
• Internal career progression and global opportunities across the Eataly stores.
• 20% employee discount across retail, bars, and restaurants.
• Discounted Gym memberships.
• WeCare - a health platform offering access to 24/7 GP, Financial, Mental and Physical well-being.
• MyEataly - our own benefit portal offering you free discounts, rewards, and cashback programs.
• "Refer a Friend" and earn up to £300 per person.
• Cycle to work scheme.
• No interest technology loans.
• Employee assistance program.
• And much more available through our benefits platform.

WHAT YOU WILL BE DOING

• Welcoming, greeting, and seating patrons.
• Managing reservations and coordinating seating arrangements.
• Communicate with guests via phone and emails.
• Collaborate with the serving staff to maintain an accurate waitlist and optimize table turnover.
• Provide outstanding guest satisfaction and ensuring the establishment's reputation for hospitality.

WE'RE LOOKING FOR

• Availability to work onsite with a flexible schedule including evenings, weekends, and holidays.
• A passion for food and beverage and the Italian culture.
• Willingness to be flexible and support multiple teams.
• Experience with bookings or as a receptionist.
• Comfortable communicating with guests face-to-face, over the phone or via email.
• Conversational level of spoken and written English.
• Right to work in the UK.