Helpline Night Manager

Helpline Night Manager

Birmingham, West Midlands

Our client is looking to recruit a Helpline Manager to enable the delivery of an outstanding crisis prevention helpline, through the effective management of Helpline Advisers, alongside promotion and development of the service.

What you will do:

- Provide leadership, guidance, and effective line management to a team of crisis prevention advisers.

- Ensure a consistent and high-quality service is delivered through effective quality assurance processes.

- Managing staffing and resources effectively to ensure the efficient running of the helpline service.

- Risk assess and provide advice and guidance to the team, in relation to safeguarding matters, in line with policy and procedures.

- Provide ad hoc rota cover to support a range of clients via multi-channel communications adhering to the helpline remit at all times.

To be successful in this role you will have:

- A proven track record of building and managing an effective team, supporting their development and managing their performance.

- Previous experience of building, developing and managing effective partnerships with internal and external stakeholders in the community, voluntary, statutory and political settings.

- Previous successful experience of working in crisis prevention or mental health.

- Awareness of the issues around safeguarding and how these can affect young people and adults at risk.

- Degree level or professional qualification in Health, Nursing, Social Work, Community Work or related discipline.

Salary: £35,407.17 per annum (Scale point 29) progressing by increments to £38,051.75 per annum (Scale point 32) based on 33 hours per week.

As a night shift worker, you will receive an additional allowance of £10 per night shift. This will be paid on a monthly basis along with the salary.

Hours: 33 hours per week

Working arrangements: This role will work shifts starting at 10:25pm and finishing at 07:40am. Shifts will be on a rota basis across a 7-day working week. 33 hours will be based upon working 4 night shifts per week.

Location: Birmingham

Contract: Permanent

Benefits: You will receive 28 days' annual leave plus Bank Holidays (pro rata for part time workers), hybrid and flexible working arrangements, an attractive pension scheme, Simply Health membership, enhanced sick pay and enhanced parental pay.

Closing date: Midnight 5th January 2025

Our client reserves the right to close the vacancy earlier if they receive sufficient applications so, please submit your application as soon as possible.

Our client is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Our client is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.

So, if you'd like to join our client as a Helpline Night Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.