Helpline Care Navigator (Wales)

Helpline Care Navigator (Wales)

Home-Based in Wales

About the Organisation

Our client provides support and information to people living with degenerative brain diseases. These rapidly progressing neurological conditions are caused by the premature loss of nerve cells in certain parts of the brain, and like many other chronic conditions, there is currently no cure. However, many of the symptoms can be managed, and our client's mission is to provide everyone affected with degenerative brain diseases with information and support to enable them to lead the best possible life they can.

They also fund research into diagnosis and treatments, relying almost entirely on voluntary donations.

They are now looking for a Helpline Care Navigator to join them on a part-time, permanent basis, working 21 hours per week.

The Benefits

- Salary of £17,125.83 for 21 hours per week (£28,544.72 FTE)

- 28 days' annual leave plus bank holidays - pro-rated for part time roles

- Pension scheme

- Employee Assistance Programme

This is a rewarding opportunity for a compassionate professional with experience delivering helpline and/or information and support services to join our client's life-changing organisation.

In this fulfilling role, you will have access to training and development opportunities designed to enhance your skills and support your career progression.

What's more, the combination of a home-based role coupled with a part-time schedule, will allow you to shape your work around your life while truly making a meaningful difference.

So, if you're passionate about improving lives and looking to make a real impact, this is the perfect role for you!

The Role

As a Helpline Care Navigator, you will provide essential information and support to individuals affected degenerative brain diseases in Wales.

Acting as the first point of contact for sufferers, you will respond to enquiries via phone, email, and other channels, offering tailored information and signposting individuals to relevant support services.

You will also seek to raise awareness of degenerative brain diseases within health and social care across Wales, providing briefings and education sessions and attending neurology clinics to support with knowledge sharing and expertise.

Additionally, you will:

- Keep detailed records and engage proactively with individuals

- Identify ways to improve care and services for families affected by these conditions

As part of your role, you will be expected to attend our client's Milton Keynes office once a month.

About You

To be considered as a Helpline Care Navigator, you will need:

- Experience delivering helpline and/or information and support services

- The ability to keep accurate records

- Experience of communicating with audiences from a range of backgrounds

- The ability to manage difficult questions, emotions, and situations calmly and confidently

Other organisations may call this role Helpline Advisor, Care Navigator, Support Advisor, Helpline Officer, or Community Care Co-ordinator.

Webrecruit and our clients are equal opportunities employers, value diversity, and are strongly committed to providing equal employment opportunities for all employees and applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you want to make a difference as a Helpline Care Navigator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.