Leave us your email address and we'll send you all the new jobs according to your preferences.
Helpdesk First line Support
Posted 16 days ago by Workwell
Customer Success Associate Role
Duties
• You will report directly to your Customer Success Manager, highlighting any issues or concerns.
You will be part of the IT team at Workwell Outsourcing.
• Act as a point of support/assistance within the Freshdesk Ticket Support, giving a positive and motivational approach to SaaS clients.
• Act as an advocate for the company, explaining how the business can meet customer's specific needs and building a positive reputation for the company.
• Potential involvement in providing demos of Evertime, producing proposal documents for prospects, chasing and signing up prospects and production of On-boarding implementation plan and responsibility for its delivery.
• Encourage upsells and cross-sells, in fulfilling customer goals.
• Ensure all SLAs are met.
• Identify any commonalities and customer behaviours and give feedback on these.
• Produce and maintain the solutions help documentation.
• Provide additional training either remotely or on site, liaising with customers on the requirements and costs involved.
• Assisting the Customer Success Manager, heading up and being responsible for Projects as defined and agreed by the Product Manager, managers and/or Directors.
• Other Adhoc tasks as assigned by the Senior Managers or Directors.
Skills
• You should be confident with the ability to operate in a dynamic environment.
• Be self-motivated, with a can-do attitude and a good team player.
• Able to use their initiative and demonstrate a good approach to problem solving.
• Must have a good level of customer service, having an empathic manner.
• Good verbal and written communication skills.
• Able to prioritise tasks and have decent organisational skills.
• Excellent time management.
• Good system and operations knowledge - ensuring processes used are effective and compliant.
• Positive supervisory style and motivational approach.
• Good PAYE payroll knowledge is required - to support clients with queries and ensure they are processing things correctly.
• Have some accounts knowledge to sales, and purchase ledger level and basic reconciliation.
• Basic understanding of data integrations
• Cross-selling and upselling abilities.
• Microsoft office knowledge and quick to learn new systems.
• Understanding/experience in the Recruitment industry is advantageous
Workwell
Related Jobs
Lagermitarbeiter (m/w/d) Warehouse
- Thüringen, Germany
Head Of Finance - Central Europe (all Genders)
- Berlin, Germany
Panel Beater
- £55,000 - £60,000 Annual
- Merseyside, Liverpool, United Kingdom, L21 0
Land Referencer
- Staffordshire, Stafford, United Kingdom, ST161
PM3 Mechanical technician
- Cumbria, Barrow-in-furness, United Kingdom, LA130