Helpdesk Administrator (Mallusk)

A temporary role within a large facilities management company - an opportunity to go permanent!

Your new company
Our client is a large private-sector organisation based in Mallusk that is providing support to a large public-sector organisation.
Your new role
In this role, you will be working as a helpdesk administrator. You will work from 8:30-5 (with a degree of flexibility). Your main responsibilities will consist of the following:

Coordinate site construction projects, ensuring that works are carried out effectively and on-time.

Manage the scheduling of engineer diaries to ensure effective cover is provided for all projects.

Receive incoming calls and record/manage these efficiently to the required job standard.

Providing support to clients by telephone and email

Logging and assigning response maintenance calls promptly and efficiently

Processing operative paperwork and closing calls to submit for payment

Responding within agreed timeframes, service levels and contract terms to ensure that work orders are met

Targeted KPIs in relation to contract requirements

Support in cross-training team to cover all aspects of the contract (to allow for absence or holiday leave and contingency planning)

Routine administrative tasks

Liaise and communicate with key stakeholders and clients

What you'll need to succeed
To be considered for this role, you will have the following:

1 year's experience in an office environment (service-desk/help-desk admin experience preferred)

5 GCSEs to include English and Maths

1 year's office experience

Fluent Microsoft Office Experience

Proactive and can work independently with limited supervision.

Strong customer focus and professionalism at all times

Demonstrate high levels of organisational skills

Excellent communication skills

Adaptable with a flexible and positive attitude

Ability to multitask - large volume of calls

Trustworthy and approachable

Lead by example

Can do attitude

What you'll get in return
In return, you will receive the following:

• Excellent hourly rate of £12.21-£14.00 per hour
• Opportunity to move into a permanent role
• Free parking
• 4PM finishes on Friday
• Health Shield pass

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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