Head of IT Service Management

Organisation: Lincolnshire County Council

Role: Head of IT Service Management

Salary: Up to £87,523 (Grade SLC-4)

Location: Lincoln, Lincolnshire

Contract Type: Full-Time, Permanent

Are you an experienced IT service leader with a passion for driving service excellence and innovation? Lincolnshire County Council is seeking a dynamic Head of IT Service Management to join their team and lead the IT service delivery function.

Lincolnshire is the UK's 2nd largest county by area and boasts a diverse landscape of sandy beaches, lush woodland, rolling fields, bustling communities and home to a strong mixed economy worth £16bn pa, with key sectors including agrifood, tourism and manufacturing. The council has played a key role in supporting the local economy through delivering an outstanding Children's Services, one of the highest-achieving highways authorities, good education attainments, and delivering innovative projects while delivering good-value council service. They are a Council that is prepared to be bold and proactive, empowering communities, facilitating development and regeneration, and supporting the most vulnerable. They have high aspirations, and they need the very best people to come and work for them.

About the Role

As the Head of IT Service Management, you will play a pivotal role in shaping the IT strategy and ensuring seamless service delivery across the Council. You will be responsible for managing all aspects of the ICT service, including:

• Service management, incident and problem management, and service catalogue product delivery
• Supplier, contract, and commercial management
• Developing and implementing a robust IT service management framework, aligned with strategic goals
• Driving performance improvements, ensuring compliance, and managing relationships with external partners
• Preparing for the transition to a new IT service provider, as their current contract ends in March 2026

About You

You are a seasoned IT professional with:

• Qualifications: A relevant and current industry certification (e.g., ITIL Practitioner)
• Experience: Extensive experience in service management roles, with a proven track record in a leadership position, preferably as a Head of IT Service Management
• Technical Expertise: A strong background in IT networks, cloud technologies, M365, and a working knowledge of cyber security basics
• Leadership Skills: The ability to lead teams, manage budgets, and communicate complex technical challenges to non-technical audiences
• Commercial Acumen: Strong commercial and supplier management experience
• Public Sector Experience (desirable): While not essential, experience working in the public sector or a local authority would be advantageous

Why Join?

At Lincolnshire County Council, we value innovation, collaboration, and excellence. We offer a supportive working environment, opportunities for professional development, and the chance to make a tangible impact on services that matter to Lincolnshire's citizens.

Apply Now

If you are ready to take on a leadership role that makes a difference, we encourage you to apply.

When applying, please ensure that you provide the following information:

• Your CV
• A supporting statement (of not more than 2 pages) detailing how you can address the Essential criteria
• Contact telephone numbers as well as your personal email address
• A completed diversity monitoring form, this will appear on screen as part of the application process.

For a confidential discussion about the role, please do contact our recruitment advisers at GatenbySanderson who will be delighted to speak with you: Shoaib Haroon on / or on .

Should you have any queries about the application process, please contact Toria Lorman-Connolly on or via .

Closing date: Sunday 17 November 2024 (23:55).