Halian - Process Manager

Description
As a Senior Process Manager, you bring over 5 years of experience in describing, optimizing, and documenting business processes. You will work closely with the Product Owner, acting as a bridge between ICT and business teams. You will actively contribute to building new features and implementing them in a project-based manner. Your responsibilities will include designing process flows, requesting and following up on necessary adjustments. A key part of your role will be providing clear and up-to-date documentation via Jira and Confluence, while coordinating content with interfaces, including risk functions.

Key responsibilities

• Design and optimize claims processes for a new hospitalization and outpatient care insurance offering
• Analyze and integrate the impact of current IT systems and working methods on automating claims processing
• Manage the impact of manual processes on the workforce and financial returns, prioritizing adjustments to improve process efficiency
• Provide comprehensive and up-to-date process documentation, primarily using Jira and Confluence
• Coordinate content with internal interfaces, including risk management functions

Profile

• 5+ years of experience in process management, particularly in insurance or claims management environments
• Proven skills in project management and process optimization, with a strong ability to work independently and manage priorities
• Specific experience in claims processes for hospitalization and outpatient care insurance is highly desirable
• Proficiency in documentation tools such as Jira and Confluence
• Critical thinking, decision-making abilities, and effective collaboration with various stakeholders