Graduate IT Support Junior

Jumpstart Your Career with a Leading Tech Company! Are you a recent graduate eager to start your career in IT? Do you thrive on solving problems and want to make a real impact while growing with an industry leader? This exciting opportunity is perfect for ambitious graduates looking to build a successful career in IT support. You'll be at the heart of a global software solutions provider, becoming a trusted resource for clients worldwide while receiving top-tier training and career development. Daily duties:

• Provide prompt and effective support to clients through phone or email, addressing software issues or escalating critical cases when necessary.
• Deliver exceptional service to ensure client satisfaction and long-lasting relationships.
• Diagnose and resolve technical problems, guiding clients with clear, step-by-step instructions.
• Keep detailed records of each interaction to ensure smooth team collaboration and follow-ups.
• Stay ahead of industry updates by attending regular training sessions and expanding your knowledge.
• Be an active part of a collaborative and supportive team environment where your contributions are valued.
• Assist with special projects that enhance the overall client experience.

About you:

• Excellent communication skills and a passion for helping others.
• Customer service experience, whether face-to-face or over the phone.
• Strong problem-solving skills and the ability to manage multiple tasks.
• A desire to learn and grow in an evolving software landscape.
• A collaborative, team-player mindset.
• A natural talent for troubleshooting and self-learning.

Desirable skillset:

• Experience in tech or software support.
• A degree in IT, Computer Science, or a related field.
• Familiarity with spreadsheets and other technical tools.
• Bonus if you speak a second language!

Why APPLY?

• Competitive starting salary of £23,400, rising to £28,337 after training (progress to 3rd-line support level in approx. 18 months).
• Comprehensive benefits package, including private healthcare and pension.
• 25 days of annual leave, plus Bank Holidays and an extra day off on your birthday!
• Subsidised lunches (£1 meals) from Monday to Thursday.
• Flexible and hybrid working options to suit your lifestyle.
• An inclusive, vibrant team culture with plenty of social events to enjoy.

This is a unique chance to launch your IT career with a company that values your growth and potential. If you're ready to take the first step toward a long-term career in a dynamic field, get in touch with WILL at TN Recruits today! Call or email to learn more about this fantastic opportunity. In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.