GOALS Community Supporter

Our Gambling Outreach And Living Support service GOALS is our community-based support service that provides bespoke and holistic 1:1 and group support to individuals and affected other impacted by gambling harms.

Our aim is to deliver an impactful GOALS service across London which builds effective networks of support for people before, during and after treatment.

Role Purpose

The purpose of this role is to engage with communities across London, delivering the GOALS service and raising awareness of gambling-related harm through in-person community engagement. The role involves building strong, effective networks of support for individuals before, during, and after treatment, with a particular focus on those with lived experience of gambling harm and its effects on others.

As a key member of the team, the GOALS Community Supporter will work directly with individuals impacted by gambling harm, providing one-on-one support in a safe and confidential environment. The role also involves proactive outreach within the community, collaborating with local authorities, public sector bodies, businesses, and charitable organisations to raise awareness of gambling harm and promote available services.

Collaboration with key stakeholders in local authorities, public health sectors, and charitable organisations is essential to expanding the reach of the service, advocating for gambling harm awareness, and developing sustainable support networks. The post holder will also work closely with the GOALS Service Manager to ensure the integration of the service within the broader framework of local and national gambling treatment systems. This includes attending relevant events, networking with key stakeholders, and promoting other Betknowmore services to enhance the overall impact of the work.

Qualifications or Relevant Experience

• Two years minimum experience in a similar role.
• Professional qualification in health, social care/community at level 3 or working in health/social care/addiction.

Essential Skills & Knowledge

• Strong knowledge of gambling-related harm and its impacts on individuals and communities.
• Ability to effectively communicate gambling harm prevention messages and raise awareness of the services available to those in need.
• Proven ability to engage with diverse communities and work collaboratively with local authorities, public sector bodies, and charitable organisations.
• Experience of promoting services through outreach, including attending events, conducting presentations, and engaging with key stakeholders.
• Strong organisational skills with the ability to work independently and manage multiple priorities.
• Skilled in building and maintaining relationships with stakeholders across various sectors, including local authorities, public health bodies, and charities.
• Knowledge of safeguarding procedures and a commitment to safe working practices.
• A proactive and flexible approach to community outreach and stakeholder engagement.

Desirable Skills

• Experience liaising with statutory and voluntary organisations to develop community-based support services.
• Experience working with individuals from diverse backgrounds, particularly those impacted by gambling harm.
• Lived experience of gambling harms, either directly or through supporting others, is desirable but not essential.