German speaking Customer Service Advisor

Job title: German speaking Customer Service Advisor

Salary: £25,000 per annum
Location: Remote, with 1 day per month in the office
Contract: Permanent, full-time

Are you a fluent German speaker with a passion for providing excellent customer service? We are seeking a German-Speaking Customer Service Advisor to join our client s team. This role is primarily remote, offering flexibility with just one day per month required in our client s office.

Responsibilities:

• Handle customer inquiries from German-speaking clients via phone, email, and live chat.
• Provide solutions to customer issues, ensuring satisfaction and timely resolution.
• Maintain customer records and accurately log interactions.
• Work collaboratively with team members and management to improve customer experiences.

What We re Looking For:

• Fluent in both written and spoken German.
• Strong communication and problem-solving skills.
• Prior experience in a customer service role is advantageous.
• Ability to work independently in a remote setting.

Shift Patterns:

You can choose one of the following 5-week rotational shift patterns:

Choice 1 (5-Week Rotation):

• Week 1: Monday to Friday, 07 15
• Week 2: Monday to Thursday, 07 45, and Saturday, 11 00
• Week 3: Monday to Friday, 11 15
• Week 4: Monday to Thursday, 08 15, and Saturday, 09 00
• Week 5: Monday to Friday, 11 00

Choice 2 (5-Week Rotation):

• Week 1: Monday to Friday, 07 15
• Week 2: Monday to Thursday and Saturday, 07 45
• Week 3: Monday to Friday, 11 15
• Week 4: Monday to Thursday and Saturday, 08 15
• Week 5: Monday to Friday, 11 00

Benefits:

• Gym discount
• Life insurance
• Ability to work remote
• Company discount
• Eye tests
• Buy/sell 5 days of holiday a year
• Enhanced maternity/paternity pay

And many more!

If you're a customer-focused individual with German language skills, we'd love to hear from you!

If interested, please apply or send your CV direct to