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Genesys WFM

Posted 4 hours 3 minutes ago by Vallum

Contract

Not Specified

Other

Not Specified, United Kingdom

Job Description

Role: Genesys WFM/Alvaria WFM
Location: Remote (Occasional Visit)
Contract: 6 months

Mandatory:
Experienced in Infrastructure support of Alvaria WFM/Genesys WFM High level knowledge of Genesys framework/Alvaria WFM Infra will be added advantage.
Knowledge in Alvaria WFM Cloud product. (Desired)
Experienced in troubleshooting skills on Scheduling, Forecasting & Adherence related data mismatch issues. (Desired)
Experienced in working on Linux boxes. Should have experience in working on production support (Able to handle Incidents, bug fixes, break fixes, able to communicate with stakeholders).

Important: Hands on experience on Linux/Unix/window platforms. Should working knowledge on RDBMS preferably oracle & SQL server.
Excellent verbal and written communication skills.
Should be able to handle on call on weekends.
Able to work on shifts.
Should have worked on agile working environment.
Working knowledge on cloud fundamentals