Fundraising Operations Manager

Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they're likely to die from.

We are seeking a highly skilled and experienced leader to join us as Fundraising Operations Manager. This pivotal role will head our newly established Operations team, focusing on ensuring that all Fundraising teams can dedicate their efforts to building relationships, creating impactful asks, and engaging with supporters.

The Fulfilment team will manage all activities that fall under back-office, administrative, or fulfilment functions - such as cash handling, payment processing, and fundraising campaign material fulfilment and liaising with suppliers to ensure operational excellence. By overseeing these responsibilities, the team will enable Fundraising to operate more effectively and efficiently, driving our success in achieving income, recruitment, and engagement objectives.
This is an exceptional opportunity to lead the development of a new team, professionalise operations processes, and make a direct impact on the success of Marie Curie's fundraising activities.

You will be responsible for:
- Leadership & Team Development: Build and lead a high-performing Operations team, ensuring they deliver their critical role in supporting fundraising success.
- Operational Excellence: Oversee end-to-end operational delivery for campaigns and products, ensuring robust sign-off processes and rigorous user acceptance testing.
- Fulfilment Expertise: Implement and enhance fulfilment processes to maximize efficiency and support teams across Fundraising, ensuring donors have excellent experiences.
- Technology Integration: Collaborate with Web and Technology teams to optimize the use of technology in support activities, including self-service solutions where appropriate.
- Stakeholder Collaboration: Work closely with Community Fundraising and other teams to align support activities, enabling fundraisers to focus on high-value tasks.

Key Criteria:
- Strong, demonstrable experience in an operations role with back office, team support and/or experience working with business suppliers.
- Excellent relationship-building skills across a significant number of clients/teams.
- Experience working with and influencing senior stakeholders.
- Big-picture thinking with a strategic and continuous improvement approach.
- Ability to successfully manage and deliver projects on a larger scale.
- Experience streamlining processes and operations across multiple teams/scenarios.
- Strong people management skills and proven experience in leading teams to success.

Please see the full job description .

Application & Interview Process
- As part of your online application, you will be asked for a CV and Cover Letter. Please review both the advert and job description and outline your most relevant skills, experience, and knowledge for the role.
- Close date for applications: 13th Jan 2025

Salary: £48,000-55,000
Contract: Permanent
Based: Edinburgh or a commutable distance. You will be required to commute to our Edinburgh offices 2 days a week minimum.

Benefits you'll LOVE:
- Flexible working. We're happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.