Front of House Coordinator

This is an exciting opportunity for a customer focused administrator to play a key role providing a first-class front of house service at London College of Fashion.

As Front of House Coordinator, you will provide a fully functional reception service for students, staff and external visitors.

Your responsibilities will include:

• Responding to enquiries in person, by email or via Teams and ensuring these are successfully resolved
• Acting as the point of contact for reception information regarding events, shows and other college operations
• General reception duties - including meeting and greeting visitors, issuing student, staff and visitor ID cards
• Assisting with post duties, including postal deliveries/collections
• Providing an effective point of contact for signposting building related issues to appropriate teams including Estates for general facilities issues and general fault reporting

In addition, you will be responsible for liaising with other student facing services to ensure a smooth operation and an excellent student experience.

About you

Knowledge of good practice in relation to customer service and support is essential. You will also need experience of working in a front-line 'customer' focused role, preferably in a Front of House.

Excellent digital skills and knowledge of Microsoft Outlook, Word and Excel skills are equally important.

You will also need excellent written and verbal communication skills.

What we offer

To recognise the hard work of our staff and their contributions, we provide a wide range of benefits, such as:

• 31 days of annual leave and 2 days off to volunteer plus bank holidays
• Flexible and Dynamic working options available from the first day
• Discounted Medical Insurance including Digital GP service, therapies, in-patient and day-case treatment
• Free counselling and advice via our Employee Assistance Programme (EAP)
• Sector-leading Equal Parental Leave policy (6 months full pay for both parents)
• Defined-benefit LGPS pension scheme
• In-house training and development including apprenticeships and free places on creative courses
• Interest free loans on travel and tech, discounts on gym memberships, nursery fees, eye care and much more
• Various opportunities to attend student shows and exhibitions

For further details and to apply please click the apply button.

Closing date: 27 th January 2025, 23:55.

If you have any queries about this role, please contact the Recruiting Manager, Lynda Farenden

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn - a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.