Forecasting Planner

What we're looking for

• Expertise with WFE, WFM and WFO to safeguard the customer's journey.
• Proficiency in Erlang 'C'

Hands on experience working on Verint/NICE/Genesys/Active OPS schedulers (not mandatory)

• Great communication skills with a variety of accounts including stakeholders.
• Strong background in contact centre telephony, Back Office, and complaints processing
• Experience in implementing and maintaining forecasting and planning frameworks within a dynamic environment.
• Experience within the industries of Life Insurance, pensions or financial services is desirable.

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!