Flexible Workspace Manager

Flexible Workspace ManagerHammersmith£36,000 - £38,000 + BenefitsManaging: 2x Operations AssistantsPreferred Experience: operations management in hospitality or retail.BENEFITS INCLUDE:

• 32 days of holidays (inclusive of Bank Holidays) +1 day extra every year
• 10 days off during Christmas + New Years
• 1 charity day per quarter
• Enhanced leave
• Personal development & training opportunities
• Monthly wellness packages
• Quarterly socials
• Personal development coaching sessions

We are recruiting for a Flexible Workspace Manager to join an ever-growing team of a thriving, sustainability-and-design-led flexible workspace provider. Due to an internal promotion, continued growth and location expansion, they are now looking for an experienced operations manager for their Hammersmith flexible workspace building.ROLE SUMMARY:

• Managing the operations of a 16,000 sqft workspace location which is 100% occupied.
• Managing a team of 2 Operations Assistants
• Managing a P&L against assigned budgets
• Conducting resident renewals negotiations with (clients) small businesses and large enterprises alike.

REQUIRED SKILLS & EXPERIENCE

• Experience with commercial responsibilities, managing a P&L (profit & loss) versus assigned budgets
• An understanding of placemaking business operations management (in any industry), and ideally experience operating a business unit or department.
• Negotiations experience; successful track record of closing clients in negotiations as you will be dealing with resident renewals negotiations with SMEs and large enterprises.
• A demonstrated customer service experience - a proven ability to add value to your customers.
• An entrepreneurial spirit, excited to run your own business.
• Previous experience managing a small team.
• A track record of successful project management experience.

THE COMPANYThis company has multiple flexible workspace locations across prime London, NW England, and Berkshire with thousands of resident members as clients and ongoing growth plans for more locations and continued career advancement opportunities for their team.Offering a supportive work environment for their team, they also provide an abundance of training and development opportunities, monthly wellness packages, and quarterly socials amongst plenty of other perks!By joining their team, you'll be part of a community that's actively working to make a positive impact.You'll have opportunities to upskill in sustainability, contributing to meaningful projects, and annual goals; supporting charitable causes to build a sustainable future. THE ROLEAs a Flexible Workspace Manager of one of their prime West London locations, you will be entrusted with running it as if it were your own business, taking an entrepreneurial approach to sales and keeping the business profitable; delivering against KPIs whilst ensuring members are happy and the workspace delivers excellent operational standards. They are looking for a passionate person who relishes being proactive: operating the space efficiently, building & maintaining an incredible community of members, and leading the way in retaining them.Supported by an Assistant Manager, the Flexible Workspace Manager will oversee workspace and events space tours, and negotiate successful tours to closing. RESPONSIBILITIES Workspace Operations

• Onboard new members effectively, getting them off to a great start.
• Manage the overheads in your space to achieve your budgets.
• Ensure the building runs smoothly and the facilities and amenities are kept to a great standard.
• Work directly with management on any issues to ensure the highest level of member experience and satisfaction.
• Update and complete membership records as appropriate to ensure information is accurate and current.

Community Engagement:

• Build meaningful connections for members through events, personal introductions, and networking.
• Check-in regularly with members to understand their pain points, what's working, and how the company can continue to improve.
• Develop the company's presence with the wider local community: acting as an ambassador for what the company does and believes in!
• Oversee events from weekly, workspace-wide events to unique events that you design and put on for your community of members.
• Update and complete membership records as appropriate to ensure information is accurate and current.

Sustainability

• Upskill in sustainability through training and development
• Contribute to annual and quarterly goals
• Volunteer for a charity of your choice
• Participate in fundraising and awareness events

Sales & Revenue

• Be responsible for driving income in your space to achieve your budgets.
• You'll own membership enquiries that come to your space, as well as proactive sales opportunities to increase interest.
• Conducting great workspace tours and effectively selling the space when needed
• Maintain your occupancy by delivering on (and exceeding!) the expectations of your members, and by conducting effective contract renewals.
• Seek out and maximise additional revenue opportunities such as meeting rooms, event hire, printing, customisation extras, and short-term space usage.
• Manage contracts and invoices relating to new and existing members.