Field Support Engineer

Are you looking for a new role in Field Supporting Engineering that offers flexible hours, 2 annual bonuses and a dynamic team?

Please read the below description to join the team!

Working Hours: 8:30am - 5pm (flexible)

Location: Northampton

Salary: £28k - £36k

What you'll be doing as a Field Support Engineer:

• Installing, maintaining, and troubleshooting IT communications equipment and conferencing systems.
• Providing on-site technical support and ensuring seamless operation of IT and audio-visual systems.
• Resolving network connectivity issues and conducting preventive hardware maintenance.
• Collaborating with teams to tackle technical challenges and improve processes.

What We're Looking For:

• Proven experience as an IT Field Support Engineer or a similar role.
• Strong expertise in IT communications equipment, networking, VLAN and AV systems.
• Hands-on experience with video conferencing systems, such as Microsoft Teams, Zoom, or similar platforms. Use of Amazon Chime is a plus, but not critical.
• Excellent troubleshooting and diagnostic skills.
• Ability to work independently and manage multiple tasks effectively.
• A valid driver's license and willingness to travel across the UK.

Preferred Qualification:

• Certifications such as CompTIA Network+, Cisco CCNA, or similar are a plus.
• Familiarity with ITIL processes or other service management frameworks.

Benefits:

• Holiday allowance
• Pension scheme
• Free snacks, tea and coffee
• 2x annual bonuses
• Company vehicle

If you think you would be a good fit for this Field Support Engineer role, please reach out to me by applying ASAP.