Field Service Engineer

Company: Finning (UK)Ltd

NumberofOpenings: 1

WorkerType: Permanent

PositionOverview: As a Field Service Engineer you willrespond to customer's field repair and service requests diagnosingand providing comprehensive detail about the nature the problem tothe customer and Finning to create a quote as per the request ofthe customer within a cost and time effectivemanner.

Working within Finning's industryleading field service department, and for the largest CAT dealer inthe UK and Ireland, you will be at the forefront of the companieson site diagnostic and repair capabilities for Caterpillarproducts.

JobDescription:

You will need to haveboth outstanding customer focus coupled with in depth knowledge ofplant equipment. The ability to attend site and understand thecustomer needs and resolve any mechanical or electrical issues in asafe, timely and cost-effective manner, utilising the most up todate dealer software and repairtechniques.

As aFinning Engineer you willreceive:

• Salary £38,500-£43,800
• 25 days holiday (purchase up to 5extra days holiday)
• AnnualBonus
• Annual ToolAllowance
• Healthcare benefits (medical,optical, hearing, dentistry, and new child payments to support newparents)
• Access to company sharescheme
• Up to 7% pension (matched bycompany)
• Refer a friendbonus
• Employee reward platform (retailsdiscounts and other employee rewards)
• Lifeinsurance
• Laptop and phone,van
• Industry leading CAT producttraining
• Overtime

Additionally,you will benefit from enhanced maternity and paternity packages,family-friendly policies to support working parents, enhancedflexible working options, support from a team of 40+ Mental Healthfirst aiders, employee wellbeing solutions, the opportunity to workwith your charity of choice, and length of service &recognitionawards.

Main JobFunctions

• Provide anestimate of arrival time at customer's site in response to servicerequest based on the job instructions from Branch giving details ofcustomer location, machine, contact name and nature of problem andcurrent work situation.
• Contact customer's sitemanagement in order to register arrival and presence on site andensure knowledge of customer procedures so as to adhere to siterequirements.
• Diagnose the likely cause ofreported equipment problems, in discussion with customeroperators/supervisors and using specialised equipment, in order toprovide the customer with an information for the workrequired. Provide a comprehensive detail to allow Finning toconstruct a quote as requested by thecustomer.
• Identify the parts required to carryout the repair and requisition any parts and determine expectedtime of delivery so that a date and time of any necessary servicere-visit can be agreed with customer.
• Undertakerepair and service work on the machine to the agreed work plan,removing and despatching components for specialist attention andre-installing the original or replacement, to bring the machine upto the requiredstandards.

SpecificSkills

• Work autonomously onown initiative as well as part of ateam
• Strong communication &interpersonal skills and ability to build positive relationshipsacross all levels of the business
• Strongplanning and organisational skills with the ability to work inhigh-pressured situations and to tightdeadlines
• Effectiveproblem solver with strong analyticalskills
• Motivated and DynamicSelf-starter

Educationand Experience

• Knowledge inthe use of field-based diagnosis tools and equipmentessential
• HeavyEarth Moving equipment operatingknowledge

• LDV drivinglicence
• Apprentice trained engineer / Formallytrained (NVQ Level 3 preferred) and served as a service engineerfor a significant period or development opportunity for a qualifiedapprentice
• Experience of a variety ofconstruction and static machinesessential

AtFinning we believe that our people are the heart and soul of ourcompany and fundamental to our success. Our employees are rewardedwith an attractive all-round benefits package including 25 daysholiday, company pension scheme, healthcare, company share schemeand various flexiblebenefits.

Ifyou would like to work for a global organisation offering industryleading training and a competitive package then apply onlinetoday

At Finning, we prioritize creating adiverse and inclusive environment. We are proud to be an equalopportunity employer, and we actively encourage all individuals toexpress themselves and achieve their full potential. As a company,we continuously strive to enhance our outreach to individuals ofall backgrounds and identities. We do not discriminate againstapplicants based on gender identity, race, national and ethnicorigin, religion, age, sexual orientation, marital and familystatus, and/or mental or physical disabilities. Furthermore,Finning is committed to collaborating with and providing reasonableaccommodations /adjustments to individuals with disabilities. Ifyou require an adjustment/accommodation at any point during the recruitment process, please inform yourrecruiter. Finning is a forces-friendly employer having signed theArmed Forces Covenant, and pledges to treat those who serve or haveserved in the armed forces, and their familiesfairly.