Facilities Help-desk Coordinator

Help Desk Facilities FM

We are looking for a dedicated Facilities Helpdesk Coordinator to join our team and support the efficient management of our facilities.
Job Summary:
The Facilities Helpdesk Coordinator will be the primary point of contact for all facilities-related enquiries and issues. This role involves managing the helpdesk, coordinating maintenance requests, and ensuring timely resolution of problems. The ideal candidate will have excellent communication skills, a customer-focused approach, and the ability to multitask in a fast-paced environment.
Key Responsibilities:

• Serve as the first point of contact for all facilities-related inquiries and requests.
• Manage the facilities helpdesk, including logging, tracking, and prioritising requests.
• Coordinate with maintenance staff and external contractors to address and resolve issues.
• Monitor the status of open requests and ensure timely completion.
• Maintain accurate records of all helpdesk activities and communications.
• Provide regular updates to requestors on the status of their requests.
• Assist in the development and implementation of helpdesk procedures and protocols.
• Generate reports on helpdesk performance and identify areas for improvement.
• Support the Facilities Manager with administrative tasks and special projects as needed.
• Ensure compliance with health and safety regulations and company policies.

Qualifications:

• High school diploma or equivalent; additional education or certification in facilities management or a related field is a plus.
• Proven experience in a helpdesk or customer service role, preferably in facilities management.
• Strong organisational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office and helpdesk management software.
• Ability to work independently and as part of a team.
• Customer-focused with a proactive approach to problem-solving.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• A supportive and collaborative work environment.

What you need to do now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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