Expert Housing Advice Service Advisers x2

Location Flexible with travel to Sheffield once a quarter

Contract type: Temporary until end of March 2026

Salary: Grade 4 - £34,085 per annum

Hours: 37.5 per week

Closing Date: Thursday 13th March 2025 at 11:30pm

About the role

You will provide second tier expert housing advice at a specialist level to housing professionals from across the sector. The advice will need to be tailored to the individual needs of your clients and you will use your expertise to influence decisions and best practice. You will work collaboratively with colleagues across Shelter, especially the legal teams, content teams, policy and campaigns. You will also produce content for Shelter s website and other external publications as required.

About you

You will have technical experience of homelessness and housing law and are able to take complex language and processes, making them easy to understand for professionals with varying levels of experience.

Proficient in Microsoft Office applications, you'll promote user-focused advice and support content delivery. You will also be responsible for managing your own wellbeing and use the tools we have in place to support you when needed.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the Team

The Expert Advice Service is provided by Shelter, funded by Ministry of Housing, Communities and Local Government as part of its Voluntary and Community Frontline Sector Grant Programme. The service has been awarded AQS accreditation from the Advice Services Alliance.

We provide high-quality housing advice on complex cases to housing professionals and volunteers, as well as creating and maintaining comprehensive online advice tools and resources. We promote joint working between voluntary and statutory agencies, building partnerships to prevent homelessness and provide solutions for people in housing need.

About Shelter

Home is a human right. It s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to apply

Please click Apply for Job below. You are required to submit a CV and a supporting statement with responses to the points in the About you section of the Job Description of no more than 350 words each.

Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below in your responses:

We prioritise diversity and have an inclusive and open mindset

Any applications without a supporting statement will not be considered.

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Recruitment Agencies

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.