Executive Support

IT Executive Support

Role Summary:

The role is within the Executive Support team which is part of the End User Technologies Support division within The company. Executive Support provides a 'front-to-back' support service to a customer base of the Top 200 most senior & influential directors and executives, including the CEO, Chairman and Executive Committee, resolving all the Executives IT needs, in a fast and efficient manner, whilst always maintaining calm and in control.

Key Responsibilities:

• Comprehensive support of all executive related IT issues and problems.
• Escalate problems where necessary to third parties both internal and external.
• Respond to phone, Email and face-to-face incidents reported to the team.
• Capture all workload activity via the ServiceNow toolsets.
• Plan and implement approved desk move and changes.
• Maintain adherence to IT security practices, directives and recommendation as defined by the business and industry standards.
• Answering executive helpline between 8:00 to 18:30 (dependant on shift) and be available to take part in an out of hours shift rota for evenings and weekends, prioritising workload & using initiatives in a fast paced.
• environment
• Cross team liaison both internally & externally with vendors/suppliers nationally and internationally to ensure exec incidents & requests are handled with priority and that the customer is constantly updated as to progress.
• Working with different teams to facilitate project work streams in the executive environment.
• Compiling technical road maps for future innovation & business integration
• Researching & trialling new technologies, products & services, arranging and documenting technology trails for executives.
• Support Executive events and Hybrid meetings.
• Channelling customer feedback to wider service & operations teams utilising unique insight gained as a trusted technical advisor.

Knowledge/Experience required:

• Experience supporting in Executive environment.
• Windows 10 & Office 365 including MS Teams.
• MacOS.
• Outlook/Office 365 support.
• Lenovo & HP Hardware support.
• Apple Products (MacBook, iPads, iPhones).
• Intune MDM.
• SafeNet, F5 & Cisco RAS
• Endpoint Encryption.
• Cisco, Teams & Zoom Video Conferencing/Webinar/Audio Visual support.
• Home working support.
• ITIL understanding and experience of practice.
• Hybrid meeting & Live event support.

Please apply to the advert for more information.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.