EUD Technician/Site Lead

ManTech seeks an experienced and passionate, career and customer-oriented End User Device Technician/Site Lead to join our team in Molesworth UK. The successful candidate will be responsible for installing and troubleshooting all desktop devices to include desktop VTCs and associated equipment, such as MFDs, laptops, and conference rooms.

Responsibilities include but are not limited to:

• Provides installation/troubleshooting support to VOIP phones, Teleconferencing equipment, AVMM/conference rooms, printers, desktop computers, other hardware devices as requested, and completes associated cabling work.

• Supports refresh, modernization, projects, and Service Task Order activities as required.

• Follows proper processes of equipment classification and sanitization.

• Conducts equipment surveys, inventories, completes database updates, and assists with logistical services for associated equipment.

• Works all of the above requirements within Service Level Agreement time windows.

• Travels to support other locations within the area as needed.

• 25% travel required

Minimum Qualifications:

• 2+ years of hands-on experience in IT support.

• Experience in or willingness to learn installation/troubleshooting of end user devices such as VOIP phones, Teleconferencing equipment, AVMM/conference rooms, printers, desktop computers, other hardware devices.

• Possess at least an IAT level I baseline certification as defined by DoD 8570.01-M such as A+/Network+, but must attain an IAT level II certification, such as Security + within 6 months of the hire date

• Customer facing experience.

Preferred Qualifications:

• Experience supporting CAN networking requirements.

• Experience with a ticketing system, preferably ServiceNow.

• Experience with cabling installation, splicing, and fabrication.

Clearance Requirements:

• Must have a current/active TS/SCI w/ Poly

Physical Requirements:

• Must be able to be in a stationary position more than 50% of the time

• Constantly operates a computer and other office productivity machinery, such as a computer

• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.