Education Administrator

Your new companyYou will be joining an educational charity within the Education Team, responsible for developing and delivering a range of professional qualifications to a diverse audience of professionals and their employers. The team is committed to supporting candidates and students, driving growth and engagement, and providing administrative and communications support to various stakeholders.
Your new roleYou will be responsible for the administration of two key professional qualifications, supporting candidates and students, driving growth and engagement, and providing administrative and communications support to various stakeholders. The role requires attendance at the office in London for one day per week, with homeworking allowed for the remainder of your work. This role is 35 hours per week.
Key Accountabilities

• Promptly answer queries from candidates, employers, and stakeholders, and escalate as appropriate.
• Liaise with the Facilities Team regarding certification production.
• Accurately record data and maintain records for the qualifications.
• Deliver regular reporting of results to large firms, ensuring compliance with data protection regulations.
• Use CRM queries to extract information and compile reports for committees and councils.
• Update and maintain qualification areas on the website and related student communications.
• Act as Committee Secretary, organising meetings, preparing papers, and writing minutes.
• Support sub-committees, including preparing agendas, papers, and minutes.
• Manage and support champions, maintaining relationships with key international partners.
• Collaborate with marketing and business development teams to support employer and stakeholder objectives.
• Contribute to student testimonial initiatives and the organisation of conferences and events.
• Engage in digital and social media activities throughout the student journey.
• Maintain clear communications with internal and external audiences.
• Act as an additional point of contact for the assessment platform administrator.
• Participate in the annual update of qualification materials and undertake similar duties for other qualifications as required.

Skills Needed

• Experience in an education/examination environment (desirable).
• Minute-taking experience (desirable).
• Strong call handling and email response skills.
• Proficiency in MS Office Packages (Word, Excel, PowerPoint).
• Competence in other office IT programs (CRM, Adobe Acrobat, Adobe Indesign).
• Excellent written and verbal communication skills.
• Methodical approach with attention to detail.
• Strong time management, organisational, and multitasking capabilities.
• Ability to prioritise tasks and stakeholder queries effectively.
• Proactive approach to improving systems and solving problems.

What you need to do now
If you are interested in this exciting opportunity, please apply online with your CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.

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